This thread is resolved. Here is a description of the problem and solution.
Problem: The client is trying to use the auto-translate feature on their multisite setup but receives a message stating they don't have enough credits for automatic translation. Solution: We recommend the following steps to resolve the issue: 1. Ensure WPML is installed and registered to the network to use it on your multisite. All subsites will use the same site key. For more details, refer to our documentation on installing WPML on a multisite. 2. Perform a full site backup. 3. Navigate to your account page at WPML account sites. 4. Delete the existing site key. 5. Go to Plugins > Add New > Commercial tab, click on "Unregister WPML from this site", and refresh the page. 6. Click on "Get a key for this site" and copy the newly generated code. 7. Return to Plugins > Add New > Commercial tab and register the site with the new key.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
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Background of the issue:
I am trying to use the auto-translate feature on my site hidden link using WPML. I am following the documentation 'Manage Sites Using Automatic Translation Credits'.
Symptoms:
I receive the message 'You don’t have enough credits to translate automatically!'
Questions:
How can I get more credits for automatic translation?
Is there a way to check my current credit balance in WPML?
One request. Please try the following steps to register the site with a new key after a full site backup{mandatory} and ensure you are getting the expected result.
- Go to your account page (https://wpml.org/account/sites/)
- Delete the key for the site
- Go to Plugins>>Add New>>Commercial tab
- Click on "Unregister WPML from this site"
- Refresh the page
- Click on "Get a key for this site"
- Copy the newly generated code
- Visit back to Plugins>>Add New>>Commercial tab
- Register the site with the new key
Please refer to the following documentation for more details.
As i have multi site wordpress intsallation, the "Go to Plugins>>Add New>>Commercial tab" is only at the root level (hidden link) , while my site is hidden link
I tried to add it manually to https://wpml.org/account/sites/ but with no success.
Also try to add to the root of multi sute the code I got from https://wpml.org/account/sites/ to israelfaqs.com but it was not accepted. Please help ASAP.
I was unable to unregister the israelfaq.
see attached.
Also after unregister the root account (which worked)
Please help
WHy it is so complicated? Before the update all worked well... I should have not update... (maybe it was done automatically, how can I roll back or stop updates which add just mess and bugs)
So please try the following steps in hidden link after a full site backup and make sure you are getting the expected results or not.
- Go to your account page (https://wpml.org/account/sites/)
- Delete the key for the site
- Go to Plugins>>Add New>>Commercial tab
- Click on "Unregister WPML from this site"
- Refresh the page
- Click on "Get a key for this site"
- Copy the newly generated code
- Visit back to Plugins>>Add New>>Commercial tab
- Register the site with the new key
