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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 2 weeks, 6 days ago.

Assisted by: Mihai Apetrei.

Author Posts
October 25, 2024 at 4:14 pm #16331640

walterS-22

Background of the issue:
I find that our site hidden link all of a sudden warns me that we have not enough credits for automatic translation. When I check in my WPML-Account I see that there are 34240 credits assigned to it. I just have transferred another 5000 to it.

Symptoms:
In the backend, I get the same error: assign 144 credits before continuing. But I have already assigned 34240 credits.

Questions:
Why does this happen? How do I get WPML to work again?

October 25, 2024 at 9:59 pm #16332344

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Those credits probably got stuck.

So, please let me explain why I think this situation with the credits might be happening.

When you initially install and set up WPML, an automatic translation account ID is created.

If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account.

On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account?

You can also have the credits returned if you remove the existing key from here (https://wpml.org/account/sites/) and then create a new one, then go to your site's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > REregister WPML with the new key.

Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key.

Now, you can re-add the credits to your site by following the steps here:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

Please let us know if that works fine for you.

Mihai Apetrei

October 27, 2024 at 12:54 pm #16334630

walterS-22

Thank you, the solution you proposed has worked, thank god. I am very happy. Best regards to you, Mihai.