As you know, every product has a different product ID depending on the language. The problem we are experiencing is that sometimes when editing a product using the Hebrew product Id (the main language for the website), it instead tries to edit the Dutch version of that product. In the WPAI logs I can see it is actually trying to update the Dutch product using the Dutch product ID, instead of the Hebrew product. I did contact WPAI support but they referred me to you.
Here is the log below. We provided ID 2468286 (the Hebrew product), but as you can see the plugin is editing ID 6833117 (the Dutch product). Also, the update has no effect and nothing has changed, even though the log says it was successful:
in the past we were asked to put in our functions.php this code, so images won't duplicate to other languages, maybe this has an effect on wp all import, and if it does, you need to ask wp all import to fix the bug on their end
/**
* Do not trigger media duplication on language update.
*
* @see WPMLMediaTranslateLanguagesUpdated::add_hooks()
* @internal wpmlsupp-10550
*/
use WPMLMediaOption;
add_action('wpml_update_active_languages', function(){
Option::setSetupFinished( true );
}, 9999);
this is - is in our functions.php, and it was provided to us after very long debug by sumit from ontrack systems (he is a senior there)
our dev louis, don't think the code mentioned above could affect wp all import, but maybe you know better what could cause the mixup for wp all import not to update the hebrew (which is our main language)
I don't think this code will affect the site either. You mentioned that if you manually edit a product in Hebrew it will work as expected, so I understand that you are trying to edit the products in Dutch via WPML All Import.
If the above is correct, then I would recommend you try the following:
- Go to products
- Filter by products in Hebrew
- Select them all
- Using the Bulk options -> Click Edit and then Save without making any change
- Do the same for the products in Dutch
- Double-check if the issue disappeared
Also, I recommend you to check the import files as most of the problems with WPML All Import comes from a wrong configuration, specially in the 'connector' field
I have found the problem. WPAI has a setting "Content language". Even though the default is Hebrew, it seems that Dutch was always selected automatically.
I'll just have to ensure manually that Hebrew is also selected.
Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.
Best regards,
Carlos
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