We have multiple issues with the translated pages.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing multiple issues with their translated live pages, including non-updating links, sliders, and WooCommerce product details on translated pages. Additionally, some translated pages require multiple saves to update the displayed text.
Solution:
We recommend the following steps to address these issues:
1. Make a full backup of your website.
2. Switch to the Twenty Twenty-One theme.
3. Deactivate all plugins.
4. Navigate to WPML > Support > Troubleshooting, select "Product" from the drop-down list, and click on "Synchronize posts taxonomies".
5. Delete the problematic product (e.g., PADI Rescue Diver).
6. Switch back to your original theme (Divi Child).
7. Reactivate all plugins.
8. Recreate the product and its translations.

This process aims to resolve specific issues tied to the product that may not occur with newly created products. If these steps do not resolve your issues, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 38 replies, has 3 voices.

Last updated by Lucas Vidal de Andrade 7 months ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
June 24, 2024 at 12:41 pm #15807174
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I checked all the issues you mentioned in the very beginning of this support ticket. I was able to verify that your website is indeed not behaving as expected. I'm analyzing your website, but still need additional information. In the last message I sent, I was not giving you a solution, but asking you to activate the debug log. The debug log is a file that saves error messages and is useful for debugging purposes. This way, we can check for errors in your website and gather more relevant data that can get us to a solution. Please send me the debug log file and the server error log file, which you can get with your hosting. Please tell me if you still need more clarification.
June 25, 2024 at 4:00 am #15815040
carstenN-8	Hi there, Here is the debug log file, [removed by support]
June 25, 2024 at 5:54 am #15816277
carstenN-8	Debug Log - https://pastebin.com/0rGgUtB6 Server Log - https://pastebin.com/aPmAEx0H
June 25, 2024 at 3:19 pm #15822538
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, The link you sent marked as "Server Log", seems to be the debug log. The link you sent marked as "Debug Log" is the debug information from WPML, which we already have. So, we still need the server error log. Have you reached out to your hosting support? They can send you this file and you can send me the link again. Let me know if you still have questions about that.
June 26, 2024 at 12:18 pm #15833654
carstenN-8	Hi there, These are the only log files I get from the host, hidden link hidden link hidden link hidden link hidden link
June 26, 2024 at 1:50 pm #15834471
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Thank you so much. I forwarded the information to our devs and will get back to you as soon as I hear from them.
July 1, 2024 at 2:15 pm #15869151
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I got feedback from our developers. They could confirm that the issue was not happening in minimal set up (with a default WP Theme active, as well as WooCommerce and WPML plugins). That means that there's an external plugin conflicting with WPML. The issue wasn't occurring anymore, upon activating all plugins. This leads us to the conclusion that the issue was being caused by caching settings. Please make a full website backup and stick to only one caching plugin. If the issue still occurs, please try deactivating the Caching plugin. If it still occurs, please deactivate all plugins and reactivate them (this is what actually solved the issue on the staging version, with us). Please let me know your results.
July 4, 2024 at 4:22 am #15888524
carstenN-8	Hi there, 1. I have deactivated all plug-ins and reactivated them one by one. 2. I deactivated, deleted, reinstalled, and activated each caching plugin one by one, etc. 3. I tried all possible variations with the plugins, but it seems the problem still exists.
July 5, 2024 at 1:57 pm #15898864
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I tested updating links, the home page slider content, as well as a product translation on your live website and everything was updated instantly. To further investigate, we'd need a reproducible error. Can you please record a screen video and reproduce one of the errors, so we can analyze it? You can use Loom, it's free and is the tool we use internally: hidden link Let me know.
July 8, 2024 at 12:25 pm #15913118
carstenN-8	Hi there, Please check out the following 3 videos about the issues. hidden link hidden link hidden link
July 9, 2024 at 1:51 pm #15921202
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Thank you so much for sharing. I forwarded that to our devs and will get back to you as soon as I get the chance. I know this is taking a while to solve, so I sincerely appreciate your comprehension and cooperation.
July 10, 2024 at 3:59 pm #15929084
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there. Upon further checking your issue and revising the ticket, I'd like to know from your side which issues you still have. I want to make sure they'll be all properly addressed. You showed on your last videos: 1. Variations not in sync between languages; 2. Missing Logo image on header; 3. Deposit value not in sync between languages; Besides that, are there other issues still happening? Thank you so much for understanding, It looked to me that the issues had a common cause, but since this not might be the case, it's best to analyze issues separately. I'll wait for your feedback and provide you with the answers individually in the new tickets. I'll post the link to them here, alright?
July 15, 2024 at 3:35 am #15951491
carstenN-8	Hi there, For now, this is the 3 main issue. Sure, please post them here. New threads created by Lucas Vidal de Andrade and linked to this one are listed below: https://wpml.org/forums/topic/split-missing-logo-image-on-header/ https://wpml.org/forums/topic/split-deposit-value-not-in-sync-between-languages/
July 15, 2024 at 11:02 am #15953809
carstenN-8	Some of the other issues we have. 1. If you book one product and you are redirected to the check-in page, the page stops working. This only happens with the translated pages. See pic 1 and 2. 2. Text and links are not updating on some of the pages, as an example see pic 3,4 and 5 Link to the page: hidden link 3. Translators have to save and complete the translated page multiple times before the translations are saved. New threads created by Lucas Vidal de Andrade and linked to this one are listed below: https://wpml.org/forums/topic/split-book-one-product-and-you-are-redirected-to-the-check-in-page/ https://wpml.org/forums/topic/split-text-and-links-are-not-updating-on-some-of-the-pages/ https://wpml.org/forums/topic/split-save-and-complete-the-translated-page-multiple-times-before-the-translations-are-saved/
July 15, 2024 at 1:33 pm #15954745
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thank you so much for sharing. I'll keep this ticket to address the 1st issue: Variations not in sync between languages. Here are the links for the newly created ones: Missing Logo image on header: https://wpml.org/forums/topic/split-missing-logo-image-on-header/ Deposit value not in sync between languages: https://wpml.org/forums/topic/split-deposit-value-not-in-sync-between-languages/ Check-in page stops working: https://wpml.org/forums/topic/split-book-one-product-and-you-are-redirected-to-the-check-in-page/ Text and links are not updating on some of the pages: https://wpml.org/forums/topic/split-text-and-links-are-not-updating-on-some-of-the-pages/ Translations are not saved: https://wpml.org/forums/topic/split-save-and-complete-the-translated-page-multiple-times-before-the-translations-are-saved/ As I stated before, this way we make sure that every issue will be addressed and I can work on them in parallel 🙂 I'll answer you there as soon as I have new information.