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This topic contains 10 replies, has 2 voices.

Last updated by Thomas Henninger 1 year, 10 months ago.

Assisted by: Long Nguyen.

Author Posts
January 9, 2023 at 1:46 pm

Thomas Henninger

We have still some issues regarding the translation of product bundles - which is a plugin for wordpress and offered to be compatible with wpml translations. The issue is, that all of our product bundles do not work, they have no products in them and i cannot change them. It seems that the automatic translation did break them.

Now, I created a new product bundles with the old translator and the translation worked ... is there any workarround for the existing product bundles to get them to work without having to create all of them new again?

Duplicating them did not work.

January 9, 2023 at 3:05 pm
January 10, 2023 at 6:23 am #12781545

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

It could be an issue when the translations of the single product "dentaleyepad 3 EU" has the same slug "dentaleyepad-3-2".
hidden link

So I change the slug of the translation in the English language to "dentaleyepad-3-2-en" then update the bundle product "dentaleyepad 3 EU Grundpaket bestehend aus:" and the translation in the English language also. Now you can see the product bundle display as well in the English language.

Please check the screenshot
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Look forward to your reply.
Thanks

January 10, 2023 at 10:04 am #12783243

Thomas Henninger

Hello Long,

Thank you that worked for this one product - so i just need to do the same for the other products right?

I will just do this and come back.

Thanks!

January 10, 2023 at 10:06 am #12783247

Thomas Henninger

Just a question. Where did you change the Slug? In the product - the permalink or somehwere else in the translation?

January 10, 2023 at 10:36 am #12783593

Thomas Henninger

There still is a problems with certain product bundles and the change of the slug name does not help with that.

January 11, 2023 at 1:54 am #12790021

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for the feedback.

If the issue persists, please follow steps below to enable a minimal environment and see if it helps
- Deactivate all plugins except WPML, WooCommerce and WooCommerce Bundle Products
- Switch to a standard theme of WordPress
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/

If it does not help, please let me know which product bundle has the issue and I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.

Look forward to your reply.
Thanks

January 11, 2023 at 11:45 am
January 11, 2023 at 11:48 am #12794329

Thomas Henninger

The strange thing is, that it works for the italian one! Very strange but not for the english translation.

January 11, 2023 at 11:57 am #12794375

Thomas Henninger

I cleared the cash / emtpied it and now it works.

So no further help needed!

I guess it was somehow a cahing issue. or did you do something?

Thanks!

January 12, 2023 at 2:05 am #12799821

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

Glad to hear it works. I do nothing on your site and it could be an issue with caching. Please try to clear all caches if you get the issue next time.

You may consider this thread resolved and can always open a new ticket whenever needed.

Regards.

January 15, 2023 at 1:50 pm #12821513

Thomas Henninger

This ticket can be closed now! Thank you for help.