When i press the language to translate always send me to Translations queue

This thread is resolved. Here is a description of the problem and solution.

Problem:
When I click the language to translate, always sends me to Translations queue.

Solution:
- Update WPML plugins to the latest ones. And any other plugin and theme if needed.
- Make sure you are added as a translator with correct pairs in WPML -> Translation Management -> Translators. Your user must have First Name, Last Name and Emails filled correctly in the profile.

Relevant Documentation:

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 6 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
July 13, 2023 at 9:30 pm #14036505
brunoD-8	I'm trying to translate my website in multiple languages. In the begin I start working in Portuguese as default language, but after a few pages I change to English as default. Most of the times in the moment, when I press the language (IMG screen1) to translate send me to Translations queue (IMG screen2) and when I press Edit this send me to a error page. (403 - Forbidden: Access is denied.) I only want to click on edit and get the place to edit the sentences.(IMG screen3) Is there any documentation that you are following? NO Is there a similar example that we can see? What is the link to your site?
July 14, 2023 at 7:26 am #14037643
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support, I'll try my best to help you resolve the matter. May I ask you to try the followings please? Remember to take full backup of your website and database before proceeding. - Clear all caches. - Update WPML plugins to the latest ones. And any other plugin and theme if needed. - Make sure you are added as a translator with correct pairs in WPML -> Translation Management -> Translators. Your user must have First Name, Last Name and Emails filled correctly in the profile. - Try the troubleshooting options mentioned at https://wpml.org/documentation/support/wpml-troubleshooting-options/, in the given order in commands table. Make sure to apply one by one and wait for one to finish before moving to the next. Please let me know if it helps. Regards.