Home›Support›English Support›[Resolved] When on review a post from a CPT it goes to wordpress list posts, not to WPML Adv. Translation
[Resolved] When on review a post from a CPT it goes to wordpress list posts, not to WPML Adv. Translation
This thread is resolved. Here is a description of the problem and solution.
Problem:
If you're experiencing issues with translating posts from a Custom Post Type (CPT) in English, and instead of redirecting to WPML Advanced Translation, it redirects to the WordPress posts list.
Solution:
First, ensure that you are added as a translator for the secondary languages in WPML. Check this under WPML>>Translation Management>>Translators tab. For more details, visit Adding a Translator and Reviewing Automatic Translations.
If the issue persists, follow these troubleshooting steps after ensuring a full site backup:
1) Update all plugins to the latest versions. 2) Go to WPML>>Support page and click on the Troubleshooting link. 3) On the Troubleshooting page, execute the following actions in the *Clean up* section, waiting for confirmation after each:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
4) Resave settings under Settings>>Permalinks. 5) Clear all types of caches.
If these steps do not resolve the issue, it might be due to outdated solutions or a different problem. We recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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Background of the issue:
I'm trying to translate some posts in English from a CPT called Romeries on my site hidden link. With other post types or languages, I haven't had any problem.
Symptoms:
When I click to review the translation of a post from the CPT Romeries in English, it jumps to the WordPress posts list instead of going to WPML Advanced Translation.
Questions:
Why does reviewing a translation for CPT Romeries in English redirect to the WordPress posts list?
How can I ensure that reviewing translations for CPT Romeries in English goes to WPML Advanced Translation?
Welcome to the WPML support forum. I will do my best to help you to resolve the issue.
Does it happen with all the Posts? Please visit WPML>>Translation Management>>Translators tab, then make sure you have added as a Translator for the secondary languages. If not, please add yourself as a translator and make sure the issue exists or not. Refer to the following documentation for more details.
Hi, it happens with all the post from a custom post type with permalink "cpt-romeries" and just with the english language.
I can give you access if possible.
Thank you for the updates. Please fill in the private details fields after a full site backup. I would like to access the admin area of your site to check further. Refer to the following links for more details about our private information sharing policies.
Thank you for the updates and login information. Please check the following screencast for more details. I reviewed the *Romeries* posts translation from WPML>>Translations queue.
hidden link
Therefore please make sure you can review the *Romeries* posts translation from WPML>>Translations queue or not.
Hi, I understand that I can do it from WPML > Translations Queue, but that's not a solution for the problem I say.
From Romeries list I should be able to jump into translation page and it jumps to Blog Posts.
Why is that?
Can we solve it?
Thank you for the updates. This requires further testing. So please allow me to make a duplicator copy of your site using the Duplicator plugin (https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the issue without affecting your live site.
The issue exists in my local copy after the initial checks. So consulting with our team for an expert opinion and will get back to you as quickly as possible. Please wait.
We are getting the expected results in our local copy after upgrading to the latest version of Elementor and WPML plugins. So please try the following troubleshooting steps after a full site backup {mandatory} and make sure the issue exists or not.
1) Make sure all the plugins are up to date
2) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
3) On the Troubleshooting page, please click on the following options in the *Clean up* section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
4) Visit Settings>>Permalinks, resave the settings
5) Clear all types of cahces
Refer to this screencast for more details - hidden link
