before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
In order to expedite handling your support requests, can you please share WPML support debug information from your site.
- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.
Welcome to the WPML support forum. My name is Nicolas and I will be happy to help you today.
Let's start by meeting WPML's minimum requirements. I've noticed your website has a low PHP memory allocation (40M). The minimum requirements for WPML is 128M but we recommend 256M:
Access your server via FTP and open wp-config.php (in your WordPress root directory).
Insert those lines just before /* That's all, stop editing! Happy blogging. */
Now, regarding your issue, it seems that some settings from the original post are not copied in the translation. I can see that the <body> of your translation is missing the class "qodef-blog--info-above-image".
This information is probably coming from a custom field from Qode plugins.
Please try the following:
- Go to "WPML > Settings > Custom fields"
- Check the box " Show "Multilingual Content Setup" meta box on post edit screen." and click "Save"
- Edit the original post, now you should have a list of custom fields used at the bottom of the page
- Click on "Show system fields" to be sure to see all fields
- Do you see any custom field name that could relate to those settings? If so, please change the translation preference to "Copy".
If the issue persist, or you can't find such field, please provide me with a temporary admin access (wp-admin and FTP) – so I can further investigate. I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.
IMPORTANT: Before we proceed, please backup your site and database.
Thanks for the access.
I have changed the translation preferences to "COPY" for the following fields:
- qodef_blog_single_post_template
- qodef_enable_page_title
- qodef_title_layout
and clicked "Apply"
Then I resaved the original page, and entered the translation to "revalidate" it.
The English post title is now in the same position as the Serbian one but the size is bigger so you might want to do the same with other fields such as:
- qodef_blog_title_italic_words_transform
- qodef_page_title_height
PS: those are the fields with "title" in them, but I would recommend that you contact Qode support to know exactly what is the use of each field. Because there are probably other fields that you need to set as "Copy".
Nico hi,
Sorry for bothering you again, but you are familiar with my issue, so i chose to ask you for help.
On the post hidden link you will see that the original post has sticky menu, however on english version, sticky menu is not showing. Can you please tell me what to do to make it exact replica.
Tank you in advance,
Srecko
