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Tagged: Bug
This topic contains 42 replies, has 2 voices.
Last updated by Itamar 1 year, 7 months ago.
Assisted by: Itamar.
Author | Posts |
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October 2, 2023 at 6:54 am #14494775 | |
muhammadO-2 |
Actually I have discussed with my team management they said at this position we can't provide you the staging or live site access as we already provided you all the required information, if possible what your team found please share with us so we can review and check at our end? looking forward to your valuable response? |
October 2, 2023 at 6:19 pm #14499925 | |
Itamar WPML Supporter since 02/2016
Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, I've consulted our development team and am awaiting their reply soon. I'll update you here once I get it. |
October 3, 2023 at 6:51 am #14501489 | |
muhammadO-2 |
Great, I'm waiting for their response. Thanks |
October 5, 2023 at 6:35 am #14516875 | |
muhammadO-2 |
Its been one and half day and we are still waiting for your response please update use what should we perform now! ?? Looking forward for your valuable response? |
October 5, 2023 at 8:05 am #14517905 | |
muhammadO-2 |
Hi there, Can i disable ate jobs status. I dont want want to track status of jobs, I think it will help to minimize the queries and php execution. Note: We are using duplicate translations on single posts edit page. Once user create parent post then they will create duplicate translations by checked all languages and process the duplication. instead of using wpml translation editors, we are using wordpress default post editor. Let me update asap and suggest any idea to reduce execution & sql queries. |
October 6, 2023 at 6:30 am #14524165 | |
Itamar WPML Supporter since 02/2016
Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, As I already mentioned, the issue has been escalated to our developers and will be fixed in future versions of our plugins. I'll let you know when the fix is included in a new version. That said, the issue that has been escalated seems to be the same issue that you are experiencing, but we cannot be certain for sure because you didn't provide all the information we needed. I presented your question to our second-tier supporter and will update you once I have his reply. |
October 6, 2023 at 6:39 am #14524193 | |
muhammadO-2 |
Okay I'm waiting for your updated response. |
October 9, 2023 at 8:22 am #14536931 | |
Itamar WPML Supporter since 02/2016
Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, Here is our second-tier supporter comment.
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October 9, 2023 at 9:20 am #14537549 | |
muhammadO-2 |
The context of my previous reply was to seek assistance in optimizing php processing. However, for now, please disregard ATE and let's return to the issue at hand. Please let me know how I can help you debug or resolving the issue related to query generation. |
October 9, 2023 at 1:41 pm #14540243 | |
muhammadO-2 |
Could you please provide a secure form where I can share access to my website's staging environment? We have replicated the issue there, and I'd like to share it with you for a detailed review. |
October 10, 2023 at 9:13 am #14547799 | |
Itamar WPML Supporter since 02/2016
Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, If you need further help with this, please share the access details to your site with me. Privacy and Security Policy |
October 10, 2023 at 8:56 pm #14553843 | |
Itamar WPML Supporter since 02/2016
Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, and thanks for the access details. To investigate this issue further, do you allow me to install migration plugins like Duplicator or All In One Migration and take a copy of your site? |
October 11, 2023 at 8:56 am #14557223 | |
muhammadO-2 |
To investigate this issue further, you can install migration plugins such as Duplicator or All In One Migration to take a copy of your site. Please rest assured that any data accessed will remain strictly confidential and will not be viewed, shared, or used beyond the scope of this investigation. |
October 12, 2023 at 7:42 pm #14568799 | |
Itamar WPML Supporter since 02/2016
Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, After trying two different migration plugins and several attempts to take a copy of your site, I finally have it. I've sent it to our second-tier supporter and will update you once I have news from him. Thank you for your patience. |
October 17, 2023 at 7:14 am #14590351 | |
Itamar WPML Supporter since 02/2016
Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, Our second-tier supporter has debugged the issue on the copy of your site. He found out that the main performance issue occurs (at least on his server with the copy of your site) due to \Custom_Permalinks_Frontend::make_redirect in wp-content/plugins/custom-permalinks/includes/class-custom-permalinks-frontend.php, and not because of WPML. He says this WPML issue does not inflict any performance problems on your site. Our second-tier supporter adds that your site may benefit from the fix that our developers are working on when it will be released. So, at this point, all we have to suggest is to wait for the version with the fix. I'll update you here once it is released. Regards, |