woo email does not translate

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate emails for a plugin that creates partial payments.
Solution:
First, we recommended updating the WPML plugin and its add-ons to the latest version to ensure compatibility and to benefit from the latest bug fixes and improvements. The client can find the latest versions in the "My Account -> Downloads" section of the WPML website and follow the instructions for updating here: https://wpml.org/faq/install-wpml/. We also advised the client to back up their database before proceeding, suggesting the use of a plugin like Duplicator: https://wordpress.org/plugins/duplicator/.

Next, we identified that the WPML String Translation plugin was not updated on the client's website. We instructed the client to update this plugin by going to Plugins → Add New, clicking on the commercial tab, and then updating the plugin at

/wp-admin/plugin-install.php?tab=commercial

. After updating, the client should test to see if the problem with translating emails is resolved.

If the solution provided is not relevant due to being outdated or not applicable to the client's case, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that the latest versions of themes and plugins are installed. For further assistance, please contact us through the WPML support forum: https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception, WCML

This topic contains 7 replies, has 2 voices.

Last updated by mellev 1 year, 10 months ago.

Assisted by: Andrey.

Author	Posts
April 9, 2024 at 12:30 pm #15499191
mellev	Tell us what you are trying to do? A plugin to create partial payments translating Is there any documentation that you are following? https://wpml.org/documentation/related-projects/woocommerce-multilingual/how-to-translate-woocommerce-emails/ Is there a similar example that we can see? Not anymore What is the link to your site? houseofchesterfield.com
April 9, 2024 at 1:51 pm #15499543
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Could you please show me a few examples of such emails? Could you please update your WPML plugin to the latest version 4.6.10 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ Please remember to backup your database first before you proceed. You can use a plugin for this if you like (example: http://wordpress.org/plugins/duplicator/) Let me know if the issue persists after an update has been done.
April 10, 2024 at 9:11 am #15503168
mellev	hi, Ive updated to the newest version but the issue remains. Normaly is Woo > email you get the flags and there you can edit some stuff but there is nothing there... So some of them do get translated so not... Some of them partly.... Can you tell me what to do to fix it? grz Melle This is from houseofchesterfield.com We have the following languages: EN NL DE HU FR PT RO ES
April 10, 2024 at 8:40 pm #15506452
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. Normaly is Woo > email you get the flags and there you can edit some stuff but there is nothing there... Could you please show me this on the screenshot? I have not noticed any emails that are partially translated. However, I can check if the emails are fully translated or not. Am I correct in understanding that the emails in English for which the purchase was made are not in English? Can you temporarily deactivate all plugins except WPML, WooCommerce Multilingual & Multicurrency, WooCommerce and test the issue again? However, before proceeding with any changes, please ensure you back up your database first.
April 13, 2024 at 6:43 am #15514476
mellev	There are no flags unfortunately. I have tried to turn of all plugins as you said but no result…
April 15, 2024 at 8:31 am #15517838
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
April 16, 2024 at 6:30 pm #15527914
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for the information. I noticed that the WPML String Translation plugin has not been updated on your website, which could be the reason for the issue. Please go to Plugins → Add a new, click on commercial tab (/wp-admin/plugin-install.php?tab=commercial), update the plugin, and test the problem afterward.
April 18, 2024 at 7:29 am #15535657
mellev	did the update but it still has the same problem
April 18, 2024 at 8:27 am #15536072
mellev	thanks for your help 🙂 it works!