Woocommerce checkout blocks, not getting translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating WooCommerce WC-blocks. Some strings like 'Order summary' are present in 'String translation' but are not getting translated, and others like 'Shipping to %s' are missing entirely from the string translation section, despite all plugins being up to date and rescanned.
Solution:
We registered the problematic blocks using custom XML configuration in WPML. Here is the code you should add in WPML -> Settings -> Custom XML Configuration tab:

<wpml-config><br />  <gutenberg-blocks><br />    <gutenberg-block type="woocommerce/checkout-contact-information-block" translate="1"><br />      <key name="title" /><br />      <key name="description" /><br />    </gutenberg-block><br />  </gutenberg-blocks><br /></wpml-config>

Please ensure you are using the latest versions of WPML and WooCommerce. If the issue persists after applying this solution, it might be due to other factors or newer issues that have arisen since this solution was provided. We recommend visiting our known issues page, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 10 replies, has 0 voices.

Last updated by Carlos Rojas 6 months, 2 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
June 24, 2024 at 9:01 am
morteF	Background of the issue: I'm trying to translate Woocommerce WC-blocks, but some strings are not getting translated, or string are missing. A lot of WC-Block title string are present in 'String translation' but are not getting translated. Example: 'Order summary'. I'm also seeing some strings that are not in string translation, which are not translated, but I expect them to be. Examples: 'Shipping to %s', 'Including %s vat', 'Use same address for billing', 'Add a note your order'. I have deactivated every plugin on the site except Woocommerce and the WPML suite, the problem persists. I have changed the theme to the standard WordPress 2024 theme, the problem persists. All language and translations have been updated, the problem persists. All plugins have been rescanned and string translations saved, the problem persists. Link to a page where the issue can be seen: hidden link Symptoms: Strings are not translated. Questions: Why are some Woocommerce WC-block strings not getting translated? Why are some strings missing from the 'String translation' section? What steps can I take to ensure all strings are translated correctly?
June 24, 2024 at 9:37 am
June 24, 2024 at 9:38 am #15805035
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, This is the forum ticket where we will continue working I have set your next message private so you can share a copy of the site securely. Looking forward to your message.
June 24, 2024 at 10:00 am
June 24, 2024 at 10:08 am #15805349
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for sharing the copy of the site. I will try to reproduce the issue on a local environment and escalate to our 2nd tier of support if necessary.
June 24, 2024 at 11:35 am #15806422
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I have escalated this ticket to our 2nd tier of support. I will get back to you as soon as I get more information.
June 25, 2024 at 6:43 am #15816806
morteF	Hi Carlos, Being impatient, I've been seeking resolutions. I installed Loco Translate, to see how that behaved: I was able to sync the missing strings through their "sync" function and translate them in the original .mo file. Then I re-scanned Woocommerce for strings in WPML, where they are now showing, but the new strings are still not translatable through WPML - I can only translate them through Loco Translate, which just saves to the original .mo file (I disable Loco Translate when working in WPML).
June 25, 2024 at 7:40 am #15817402
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I have registered the block by using the following code in WPML -> Settings -> Custom XML Configuration tab: <wpml-config> <gutenberg-blocks> <gutenberg-block type="woocommerce/checkout-contact-information-block" translate="1"> <key name="title" /> <key name="description" /> </gutenberg-block> </gutenberg-blocks> </wpml-config> Can you confirm that the issue is solved?
June 25, 2024 at 8:32 am #15818117
morteF	Hi Carlos, No, it's still not working. Using our original example "Order summary" - I cannot make any changes to the current translation.
June 25, 2024 at 9:00 am #15818376
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Just to confirm, I'm checking the strings on the checkout page and the cart page in DK -see attached images-. Could you tell me if you are checking a different page?
June 25, 2024 at 10:40 am #15819403
morteF	Yes, they are the same strings. If I for instance change the translation of "Order summary" in string translation from "Ordre oversigt" to "Ordre oversigten" nothing happens in the frontend on the checkout page.
June 25, 2024 at 11:49 am #15820162
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thanks! I have updated our 2nd tier specialists about your last message and I will get back to you as soon as I get an answer from them.
July 2, 2024 at 1:16 pm #15875548
morteF	Any news?
July 3, 2024 at 8:21 am #15882130
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Our 2nd tier escalated this ticket to our development team. We have no solution yet but our developers are looking into this.
November 7, 2024 at 7:02 pm #16379752
morteF	Any news? Now "Add coupon" and "Shipping to %s" is also not working on the cart page anymore (only for Danish).