WooCommerce translations do not keep the formatting

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This topic is split from https://wpml.org/forums/topic/multiple-issues-with-translations/

Tagged: Documentation request

This topic contains 40 replies, has 2 voices.

Last updated by Laura 1 year ago.

Assisted by: Laura.

Author	Posts
November 28, 2023 at 3:40 pm #14941515
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	We can't transform a forum ticket into a chat, sorry. I checked the Translation Editor server from our side, the ATE error log in WPML > Support and the WordPress debug.log. I didn't find anything relevant.
November 28, 2023 at 4:32 pm #14942337
antonyS-6	Hi Laura the issue appears to be resolved on the dev site and I need to know the steps to fix it so that you can apply it to the production site?
November 28, 2023 at 4:43 pm #14942585
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	I told you what I did, there's nothing else I can share. I just opened the dummy product and save. If this doesn't happen on the prod site I need to access it, I can't suggest anything else except not using automatic translation and translate from WPML > Taxonomy Translation
November 28, 2023 at 4:52 pm #14942897
antonyS-6	Hi Laura, so you are telling me that for last 14 days you have made no changes etc to the site at all? You have made any modifications, ran any plugins etc.
November 28, 2023 at 4:56 pm #14942915
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Deactivating plugins etc has no relation to the issue. Only what I did after you reproduced the issue counts, and I told you what I did. I can do another video if you wish, but it won't help if the problem is related to some connection issue you have on production site.
November 28, 2023 at 5:33 pm #14943321
antonyS-6	Hi Laura I believe I have worked out the issue. It appears the issue is WPML will not translate correctly using the admin accounts that both the 2 main admins use myself included. I have created me a new admin account on the live site and have been able to get WPML to recreate the German product categories with formatting. It will not work with the original admin account however.
November 28, 2023 at 6:14 pm #14943489
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	It seems the admin users are not set as translators, at least in the dev site. Usually you have an error if non-translators try to translate in WPML > Support > ATE log but not in this case so I didn't notice.
November 29, 2023 at 8:14 am #14946867
antonyS-6	Ok well this seems to be the opposite as the original admins are translators but the new admin is not. Also on the dev site you have access to the account created for you is not set as a translator.
November 29, 2023 at 5:54 pm #14954783
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	It's possible that your users are somehow corrupted. If you want I can ask the devs if it's possible to investigate, as I'm not sure it's possible
November 30, 2023 at 8:18 am #14959261
antonyS-6	Yes please investigate. As I have been able to now recreate all the missing German product categories on live site and it is generally working better. Some of the missing translations like the info page has now worked as well. Other pages are still having some issues with some links ref our other ticket. New threads created by Laura and linked to this one are listed below: https://wpml.org/forums/topic/some-users-cant-translate/
December 1, 2023 at 12:45 pm #14972605
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	I split the ticket to investigate the user issue. Since the main problem here it's solved, I'm closing.