I read trough every existing post in this forum concerning this topic and also used the "troubleshooting" steps to clear the cache and ghost entries etc. but nothings seems to help. So I cloned the site to a staged server and deactivated every plugin except for WPML plugins. This leads me to the conclusion, that this bug must be caused by one of the official WPML plugins and not by a third-party plugin or theme (same happens with WP generic themes btw.)
I had to change some prices in our webshop and now I'm having massive issues with variable products. Single products seem to be just fine and not affected.
The variable products have been created in German and translated to English. The variable products on the German shop site look OK but when switching to the English site, some options are not available and/or old prices are showing up (seem not to be a caching issue, as I deleted every cache and also WPML cache multiple times).
I really need help as the shop is totally broken and not functional.
1.- Could you describe the steps you followed to "change some prices in our webshop"?
2.- Please share a URL where the issue can be seen and a product that we can use as a reference.
3.- I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. If we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
I don't quite understand the issue. As far as I can see, the translated product (hidden link) needs to be updated, but it is reflecting the same variations as the product in German (original language): hidden link
With the information provided everything points to an incorrect configuration in the default language and not a translation problem. If you compare the product on both languages you will find the same configuration for the variations:
- German: hidden link
- English: hidden link
You mentioned in your original message that you manually edited the product in German on the site, but you also mentioned an ERP. Are you importing the products or manually creating/editing them on the site?
We don't import any data form ERP. It's all manual work.
This is truly turning into a massive mess...
I can see that there are complications with the attributes and languages and I tried to fix that and had to create complete new attributes and variable options:
hidden link
Dropdown with variants is working. Although the ordering is however random and not as set in the backend (should be 500 / 1000 / 2000 / 4000).
English: hidden link
"THIS PRODUCT IS CURRENTLY OUT OF STOCK AND UNAVAILABLE."
Not that I have to re-create the entire shop by hand, but it's also still not working...
I recorded a screencast where you will see that I updated the EN version of the product (although there are a few missing fields) but the issue persists. Then I go to Woocommerce -> Woocommerce Multilingual & Multicurrency -> Settings tab -> Troubleshooting link (bottom right) -> You will see a big sign that recommends creating a backup of the database, and at the end of the video I show the option you should select and then click on the Start button. That option will synchronize the stock for all products.
Once the process finishes, please double-check if the issue disappeared.
You can watch the video using this link: hidden link
Thank you, Carlos. The error on the EN product site is gone, but still I can't chose an option in the drop-down. I noticed that there semms to be a mess in the "Customization Translation" (see screenshot), where there is a mix of English and German. I can't figure out how to get rid of the English entries and it looks that this is causing the issues...
I've taken a look at the configuration of the attribute terms in the incorrect language and to solve this issue you must edit the term (hidden link) -> Select the correct language and save it.
Then you must go to hidden link -> Select 'Customization' -> Add the translation of that term and save the changes.
Many thanks, Carlos. I checked and fixed the attributes and tags as you described. I managed to get prober product variations in German, but English is still not working ("Out of Stock" error, see screenshot). The workaround with the "class-wcml-synchronize-product-data.php" broke my site so I had to restore that file from my backup. I'm still clueless why the English variations won't work and show "Out of Stock"...
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