WooCommerce Variable Products broken

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Tagged: Exception, WCML

This topic contains 22 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 5 months ago.

Assisted by: Carlos Rojas.

Author	Posts
January 3, 2024 at 10:00 am #15145712
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I tried accessing the site via FTP but it failed. Could you double-check the FTP credentials?
January 3, 2024 at 10:04 am #15145751
riccardoM-7	I just checked and it worked for me. Can you please re-try to connect through SFTP and use only the IP (without the /directory)?
January 3, 2024 at 10:18 am #15145917
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Perfect! it worked with SFTP. I will take a look at the configuration and I will get back to you as soon as I get more information.
January 3, 2024 at 12:40 pm #15146491
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Riccardo, I ran some tests and added the workaround in the errata page (I shared earlier), but the issue persists. We need to check if this issue persists in a minimal setup. For this reason, I kindly ask you to follow these steps: - Create a full backup of the site or create a staging site - Update all outdated plugins - Flush the cache memory - Deactivate all plugins, including the WPML ones - Activate a default WordPress theme, like Twenty Twenty - Activate the WPML plugins, Woocommerce, and Woocommerce Multilingual & Multicurrency - Run the Woocommerce Multilingual troubleshooting steps - If the issue persists, create a new test product, translate it and see the results - If the issue disappears, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit. Could you tell me the results of the steps described above?
January 3, 2024 at 1:31 pm #15146835
riccardoM-7	Hello Carlos Thanks for your efforts in this matter. I followed the steps according to your last post and also created a staged site which you can access with the same credentials as the live site. Please see: hidden link hidden link As you can see the same error still persists. The theme is now a default WP theme and all plugins expect for WooCommerce and WPML have been deactivated. The English version of the product still displays "This product is currently out of stock and unavailable."
January 4, 2024 at 7:31 am #15149401
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I have created a new test product and the issue disappeared: hidden link This result indicates that the entry in the database for the products with this issue might be corrupted. If you create a new test product in the live site and translate it, does the issue persists?
January 4, 2024 at 12:32 pm #15150501
riccardoM-7	Thanks for your reply. I'm afraid we have to stop here. After years of working with WP and WPML, we have come to the conclusion that we cannot continue to operate the store in this way. What WPML offers may have been up to date 10 years ago. In the meantime, it seems to be nothing more than a tinkering of bug fixes and workarounds that generate errors that cannot be logically explained. WMPL is unfortunately miles away from being a plugin for professional users. Please don't take this as a criticism of your support, because it has been excellent and I am grateful. However, this is not the first time that we have spent hours with this tool and we have reached a point where frustration prevails. We will therefore probably rebuild and operate our store via Shopify.
January 5, 2024 at 8:30 am #15153477
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Riccardo, I understand your frustration and I apologize for the time this has taken. I asked you to run all these steps because I have a strong suspicion that this issue is on a database level. If you authorize me, I can create a copy of the site and escalate this ticket to our 2nd tier of support where (with all the information gathered) our specialists can take a deeper look at this issue and try to find its cause, and therefore a solution. Looking forward to your message.