Wp All Import

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Tagged: WPML All Import

This topic contains 14 replies, has 2 voices.

Last updated by Shekhar Bhandari 8 months, 4 weeks ago.

Assigned support staff: Shekhar Bhandari.

Author	Posts
September 5, 2019 at 9:39 am #4517907
khalidA-27	Hi I have entered all my products in default language months ago. Now I added all WP all import & export plugins. Also added WPML All import. How to connect translated products to those entered ones. There is no previous import file to connect with Please help
September 5, 2019 at 9:41 am #4517937
khalidA-27	This was my last ticket script and it didn't work Laura : Hi, thanks for contacting us. khalidA-27 : Hi Laura Good morning Laura : You can't add only translation - if you are working with WP All Import you need to import both original and translations khalidA-27 : So, What can I do now to solve this issue? Laura : so what you can do is to create an export of the content already on your site, import it (as updating them) then import the translations khalidA-27 : Aha. OK I'll try that Laura : don't forget to add the connector column to both files, or they won't be connected khalidA-27 : Make "WPML Translation ID" column as a connector or add any other one? Laura : no, it has to be a new column, you can't use an existing one khalidA-27 : So now I export all products> Add a connector column> Import them as update > Then imports translation file that contains the same connector column Laura : exactly Laura : this will add the connector value to the products Laura : so when you import the translations, they can be linked together khalidA-27 : Thanks Laura. I'll try that and come back to you if there were any issues Laura : Sure, please do Laura : Can we mark the chat as resolved for now? khalidA-27 : Ok khalidA-27 : Thanks Laura Laura : Thanks, have a nice day
September 5, 2019 at 1:08 pm #4519481
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, So you exported the content, and re-imported it again but it's not connecting correct? Did you add WPML Translation ID as a connector or you created a separate field. Look forward to your reply. Thanks
September 5, 2019 at 1:33 pm #4519611
khalidA-27	Separated
September 5, 2019 at 1:59 pm #4519805
khalidA-27	In the way mentioned up When I update products I cannot make the connector column as the unique identifier, So they cannot be linked the image attached shows cells to be updated and it doesn't contain unique identifier so it cannot be added to old products and cannot be connected to new ones. The next step after this image is confirm and import FireShot Capture 046 - New Import ‹ RIVERS WORLD — WordPress - riversworld.net.png
September 5, 2019 at 2:08 pm #4519963
khalidA-27	The first option I set it to post ID also and put the connector into it and didn't work
September 5, 2019 at 3:16 pm #4520403
khalidA-27	Please reply ASAP
September 6, 2019 at 3:20 am #4523107
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you provide me login details so I can check the issue forward, if possible can you also provide 2 import files so I can import it for testing. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
September 6, 2019 at 11:46 pm #4527513
khalidA-27	Also note that your late replies are not helping at all
September 7, 2019 at 7:21 pm #4529799
khalidA-27	???????
September 9, 2019 at 4:06 am #4533515
khalidA-27	Worthless unhelpful service
September 9, 2019 at 10:26 am #4535921
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I am sorry for the late replies, if you wish you can open a new chat ticket where we can work together and the response time there is very quick as compared to email support. I am working on this issue and will respond to you soon here. Thanks
September 9, 2019 at 10:55 am #4536049
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, What 2 files do you need exactly? I need the files link or id that you have exported from the site also the translation file link so I can try to see why it's not importing it properly on your end. So, Is Import id 26 and 27 the import that you performed. I guess this is your live site, so I would need permission to export and import product as well as create/delete the products on your site. Thanks
September 9, 2019 at 11:25 am #4536619
khalidA-27	contacting through this is not helping I need live chat Tried to make a new ticket but it goes as a ticket directly not a chat And this here is a waste of time
September 9, 2019 at 11:44 am #4536725
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Looks like when you opened a chat ticket there was no chat supporter available, so the chat was converted to email ticket. I am currently available for chat so could you please open a new chat ticket now, I will take it and continue from there. Thanks

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