 Itamar
WPML Supporter since 02/2016
Languages:
English (English )
Hebrew (עברית )
Timezone:
Asia/Jerusalem (GMT+03:00)
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Hi,
We want to investigate this issue further and, if needed, escalate it to our developers.
Do you allow me to install a migration plugin like DUplicator or All In One Migration and take a copy of your site hidden link?
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 alexandreP-37
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Yes, as long as the content is treated as strictly private, never accessible externally nor shared to anyone outside wpml, and used only for the sake of testing that specific bug.
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 alexandreP-37
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can you let me know when you are done? I will need to nuke it soon. Thank you
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 Itamar
WPML Supporter since 02/2016
Languages:
English (English )
Hebrew (עברית )
Timezone:
Asia/Jerusalem (GMT+03:00)
|
Hi,
To my request to take a copy of your site, you wrote this:
Yes, as long as the content is treated as strictly private, never accessible externally nor shared to anyone outside wpml, and used only for the sake of testing that specific bug.
We have strict guidelines about this. Please check them out in our privacy policy.
https://wpml.org/documentation/privacy-policy-and-gdpr-compliance/#data-shared-with-our-support
I accessed your site with the purpose of making a copy of it, but I cannot. The option to add a new plugin is not available to my user. Please see the attached screenshot.
Can you please send me a package with a copy of your site?
You can upload it to a service like Google Drive or Dropbox and share the link with me.
For this, I'll enable a private message for the next reply.
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 Itamar
WPML Supporter since 02/2016
Languages:
English (English )
Hebrew (עברית )
Timezone:
Asia/Jerusalem (GMT+03:00)
|
Hi,
The issue has been escalated to our second-tier supporters. I'll update you here once I have news about this issue.
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 Itamar
WPML Supporter since 02/2016
Languages:
English (English )
Hebrew (עברית )
Timezone:
Asia/Jerusalem (GMT+03:00)
|
Hi,
Our second-tier supporter has investigated this issue and further escalated it to our developers. He suggests a good alternative to the workaround you found.
$fieldParent = get_post( $acfFieldObject['parent'] );
//start of my fix
if ($fieldParent == NULL ){
$fieldParent = get_page_by_path($acfFieldObject['parent'], OBJECT, 'acf-field-group' );
}
//end of my fix
When a version with this fix is released, I'll update you here.
Thanks for reporting this issue.
Itamar.
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 alexandreP-37
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Great, thank you!
I just see now that you are in Jerusalem. I saw the terrible news this week-end. I hope you, your family and friends are safe.
Best wishes
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 Itamar
WPML Supporter since 02/2016
Languages:
English (English )
Hebrew (עברית )
Timezone:
Asia/Jerusalem (GMT+03:00)
|
Hi,
Me and my family are safe.
I really appreciate your concern.
Best Regards,
Itamar.
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