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Supporter timezone: Asia/Jerusalem (GMT+02:00)
Tagged: Not WPML issue
This topic contains 22 replies, has 2 voices.
Last updated by Itamar 1 year, 3 months ago.
Assisted by: Itamar.
Author | Posts |
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October 9, 2023 at 7:58 am #14536653 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, We want to investigate this issue further and, if needed, escalate it to our developers. Do you allow me to install a migration plugin like DUplicator or All In One Migration and take a copy of your site hidden link? |
October 9, 2023 at 8:42 am #14537151 | |
alexandreP-37 |
Yes, as long as the content is treated as strictly private, never accessible externally nor shared to anyone outside wpml, and used only for the sake of testing that specific bug. |
October 9, 2023 at 9:39 am #14537673 | |
alexandreP-37 |
can you let me know when you are done? I will need to nuke it soon. Thank you |
October 10, 2023 at 9:07 am #14547753 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, To my request to take a copy of your site, you wrote this:
We have strict guidelines about this. Please check them out in our privacy policy. https://wpml.org/documentation/privacy-policy-and-gdpr-compliance/#data-shared-with-our-support I accessed your site with the purpose of making a copy of it, but I cannot. The option to add a new plugin is not available to my user. Please see the attached screenshot. Can you please send me a package with a copy of your site? You can upload it to a service like Google Drive or Dropbox and share the link with me. For this, I'll enable a private message for the next reply. |
October 10, 2023 at 7:37 pm #14553605 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, The issue has been escalated to our second-tier supporters. I'll update you here once I have news about this issue. |
October 11, 2023 at 11:59 am #14559051 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Our second-tier supporter has investigated this issue and further escalated it to our developers. He suggests a good alternative to the workaround you found. $fieldParent = get_post( $acfFieldObject['parent'] ); //start of my fix if ($fieldParent == NULL ){ $fieldParent = get_page_by_path($acfFieldObject['parent'], OBJECT, 'acf-field-group' ); } //end of my fix When a version with this fix is released, I'll update you here. Thanks for reporting this issue. |
October 11, 2023 at 1:34 pm #14559891 | |
alexandreP-37 |
Great, thank you! I just see now that you are in Jerusalem. I saw the terrible news this week-end. I hope you, your family and friends are safe. |
October 12, 2023 at 1:29 pm #14566431 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Me and my family are safe. Best Regards, |