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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate Porto product filters on a WooCommerce multilanguage website using WPML, but encounters issues where the filters for price range, color, size, and the search in the top right corner are not translated.
Solution:
1. We recommend providing WPML support debug information to help us better understand your setup. You can find this by logging into your site, navigating to WPML → Support, and clicking on the 'debug information' link at the bottom of the page. Copy the content from the 'debug information' page and paste it into the debug information box on our support forum. For more details, visit https://wpml.org/faq/provide-debug-information-faster-support/.
2. Navigate to WPML → Theme and plugins localization, select the theme and Porto plugins, and click to scan them. Then, go to WPML → String Translation, search for your strings, and translate them.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Dražen Duvnjak 3 weeks, 1 day ago.

Assisted by: Dražen Duvnjak.

Author Posts
November 5, 2024 at 8:00 pm #16368938

elenaS-38

Background of the issue:
I am trying to translate porto product filters on my WooCommerce multilanguage website using WPML. The site is currently under development.

Symptoms:
I would like to attach images to show you the issue.

Questions:
I am trying to translate porto product filters on my WooCommerce multilanguage website using WPML. The site is currently under development.
I think there is a bug, because other stuff on the page are translated correctly, but not those things.
The filters price range, by color, by size are not translated. Search in top right corner is not translated.

November 6, 2024 at 8:19 am #16370044

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

1)  In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Go to WPML → Theme and plugins localization and select the theme and Porto plugins . Click to scan it. Go to WPML → String Translation and search for your string, translate them.

Let me know how it goes and if this helps,

Regards,
Drazen