WPML brings image texts from a totally different page

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing incorrect image text translations within the WPML editor.
Solution:
We identified a possible cause related to media files with similar filenames. For more details, see the errata page: Media Translation Issue with Images Having Similar Filenames.
We applied a workaround by navigating to WPML > Settings > Media Translation > How to handle media library texts and disabling the option 'Translate media library texts with posts'. We then initiated a re-sync of the media library by clicking the 'Start' button.
We recommend testing this solution on your staging site to confirm if the issue is resolved.

If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket at WPML Support Forum for further assistance.

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Tagged: Not WPML issue

This topic contains 47 replies, has 4 voices.

Last updated by ronaldT-5 1 year, 8 months ago.

Assisted by: Andreas W..

Author	Posts
August 14, 2024 at 3:18 am #16068617
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	No, I have not detached it yet. You will need to use the list view options inside media library to be able to detach it.
August 14, 2024 at 8:11 am #16069139
ronaldT-5	Great, I have detached the image as suggested. I had to make a small change on the page for it to go away from WPML ATE. Now, a new issue has popped up as a DIRECT result of the change. I suspect detaching the image caused the duplication of a translated image text, now showing on the wrong side of the ATE. Therefore, WPML is expecting me to translate from French to French. Look at the snapshot below. The translated image texts at the very bottom are being duplicated to the top of the snapshot.
August 14, 2024 at 7:01 pm #16072268
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please adjust the meta-information on the original, French image: hidden link
August 14, 2024 at 7:54 pm #16072369
ronaldT-5	Hmm, the original images and pages are ONLY in English. I do not work in French. The page in your link appears entirely in French. Back in the days, I was a computer programmer, and I could barely help my French-speaking customers on their French Windows PC. Anyhow, I have no idea what you want me to do on that French link that you provided me with. And why can't I do it on my English pages? I have been talking to someone else about this French to French translation mess, but he is ONLY providing me with solutions to fix it. I need to know WHY it keeps happening and how to PREVENT it from happening again. I have other things to do in life then fixing the WPML plugin's mess.
August 14, 2024 at 8:14 pm #16072428
ronaldT-5	Sorry to be so blunt, but I have been having lots of issues with WPML plugin for the past 2/3 weeks now, preventing me from working on my translations. Right now, my business is completely dead (no income whatsoever) due to needing my new website with SEO work to be completed and live.
August 14, 2024 at 9:45 pm #16072537
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	You always translate your content from original source language to the second languages. In your screenshot you translate from FR to EN; which means the original content is created in French. The original media is found inside the media library when switching the admin language to French. Here, the original French image has still English text and this is the reason for the issue.
August 14, 2024 at 9:49 pm #16072538
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I see on your site that the original content for this page was created in English, but on your screenshot you are trying to translate from French to English. You should translate from English to French and when doing this I can not confirm the issue. See screenshot.
August 14, 2024 at 10:12 pm #16072628
ronaldT-5	>>>In your screenshot you translate from FR to EN; which means the original content is created in French.<<< Gee, you had access to my site and looked at that particular page and suggested I detach an image from the WordPress Library. Didn't notice that my page was 100% in English??? The screenshot does not mean the content was created in French. It simply means WPML is screwing things up. Look again instead of presuming the snapshot means the content is in French. >>>The original media is found inside the media library when switching the admin language to French.<<< Yes, and if you search for "structures" in WordPress media library, you will find only one image, and it is in ENGLISH. >>>Here, the original French image has still English text and this is the reason for the issue.<<< How did you come up with the fact that the image is French??? And why was it working fine before I detach the image that was not part of the page??
August 14, 2024 at 10:17 pm #16072643
ronaldT-5	It is in WPML->Media Translation that things get screwed. Other than my site logo, I do NOT use WPML->Media Translation. So, why is it screwing up ATE?
August 14, 2024 at 10:23 pm #16072657
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please read this comment again: https://wpml.org/forums/topic/wpml-brings-image-texts-from-a-totally-different-page/page/2/#post-16072538
August 14, 2024 at 10:55 pm #16072697
ronaldT-5	What about that comment? I ALWAYS translate from English to French. How many times do I have to tell you this? Somehow WPML->Media Translation adds French images against my will.
August 14, 2024 at 11:06 pm #16072702
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	On your screenshot it looks like you translate from French to English: https://wpml.org/forums/topic/wpml-brings-image-texts-from-a-totally-different-page/page/2/#post-16069139 I went to your website and opened the translation from English to French and I can not confirm the issue. Screenshot: https://wpml.org/forums/topic/wpml-brings-image-texts-from-a-totally-different-page/page/2/#post-16072538 Am I looking at the correct example?
August 14, 2024 at 11:14 pm #16072704
ronaldT-5	Are you listening to what I'm saying??? I ONLY ONLY ONLY translate from English to French. The ATE is reporting wrongly. And that's what I need help with. What do you mean by "you cannot confirm the issue?" My snapshot comes from the ATE directly. Your screenshot only shows the top of the ATE page. Look at the bottom of the ATE page.
August 14, 2024 at 11:38 pm #16072714
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Page: Lanaudiere Wireless Home Security Please see my screenshot. I am searching for "maison" and I get two results on the French section of the editor. We have reviewed the whole original content, and there are not any French sections.
August 14, 2024 at 11:41 pm #16072729
ronaldT-5	What kind of computer and browser are you using? I'm on a MacBook Pro, using Safari browser.