We can't download WPML plugins from downloads page

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to download the WPML plugin update from the WordPress Dashboard or the WPML website.
Solution:
We have resolved the issue. We recommend that the client tries to download the WPML plugins directly from the account downloads page. If this solution does not resolve the issue, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Account Issues

This topic contains 2 replies, has 2 voices.

Last updated by Noman 1 year, 8 months ago.

Assisted by: Noman.

Author	Posts
September 26, 2023 at 10:15 am #14465705
robertoD-53	Hello, we're facing the same issue as last time. We can't download the update from the WP Dashboard or your website. The only way is for you to send us the update via WeTransfer as you did last time
September 27, 2023 at 8:36 am #14471479
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I have escalated this issue to our 2nd tier support and I will update you once I hear back about it. Thank you for your cooperation and patience.
September 27, 2023 at 9:17 am #14471971
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	The issue has been fixed, could you please try to download the WPML plugins from your account downloads page and let me know how it goes: https://wpml.org/account/downloads/ Thank you