Credits not restored after backup

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Last updated by william-johnH-2 1 year, 1 month ago.

Assisted by: Lauren.

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December 4, 2023 at 2:52 pm #14988417
william-johnH-2	I reinstalled my website from a backup before I installed WPML. I also deleted the domain from the WPML admin panel. However I can not seem to see the 90,000 credits that came with the plugin purchase. Have I now lost them? Solution: The credits were used before WPML was reinstalled. Credits that have been used will not be refunded, even if the site is restored or translations deleted. https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/

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December 4, 2023 at 2:52 pm #14988417

william-johnH-2

I reinstalled my website from a backup before I installed WPML. I also deleted the domain from the WPML admin panel. However I can not seem to see the 90,000 credits that came with the plugin purchase. Have I now lost them?

Solution: The credits were used before WPML was reinstalled. Credits that have been used will not be refunded, even if the site is restored or translations deleted. https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/

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