I've checked and I can see the issue you had there.
I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed
Your following answer will be private, which means only you and I have access to it.
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.
The link you provided leads to an English post. On the homepage, I do not see the banner but only Chinese menus. Then the rest of the page is in English.
I have also noticed you have turned off all other plugins.
Hi Kor,
May I ask:
1. What did you do to fix it?
2. The header on the Chinese homepage doesn't come out although it already exists. The translations are already done but WPML is not picking it up. How do I resolve this?
3. The Chinese blog postings are all missing. Help please?
1. What did you do to fix it? I ran some of the troubleshooting options here hidden link and it fixes it.
2. The header on the Chinese homepage doesn't come out although it already exists. The translations are already done but WPML is not picking it up. How do I resolve this? I can see the issue you had there. You need to edit the conditions when editing the page in Chinese language as shown in the attached screenshot.
3. The Chinese blog postings are all missing. Help please? I can see that you've translated all posts except a few here hidden link .May I know where can I see the missing posts?
Question 1
Thank you for sharing the troubleshooting page. I need to replicate what you did on the production website. Hence, I hope you can give me specific steps. Please also advise me on what caused the issue. This is so I can avoid the cause in the future.
Question 2
My apologies, I'm afraid you misunderstood me. When I click on the Chinese homepage in the Cornerstone editor, the content is in English. It used to be Chinese content.
Question 3
Going into Cornerstone editor, you will find Single Layouts and Archive Layouts. These are templates for Post listing and individual posts. You'd notice the two listed are in English. It is as if the Chinese listing has been removed (see attached screenshot).
Please click on the below URLs to prove my point hidden link hidden link
To conclude, the burning question I have is what happened? It seems like the database got corrupted. If so, what caused it?
Hoping you can shed some light on the matter.
New threads created by Kor and linked to this one are listed below:
Good morning Kor.
Can you kindly respond to my questions? I need to know what happened and how to fix this on the production site. Many thanks in advance.
I'd like you to know that our support policy allows us to take care of only one issue per ticket.
Continuing with one issue per ticket helps not only supporters to focus on one issue at once but also enables other users to find solutions to their questions faster.
Since Question 1 and the "Error 500" are resolved, I will split your other tickets so that we can handle them accordingly.
As for the options I ran in WPML > Settings > Troubleshooting. I've highlighted it using a screenshot.
Since Question 2 is related, I'll help you with this. When I fixed the "Error 500" issue on your Website and translated the homepage from English to Chinese using the Advanced Translation Editor here hidden link , I don't see any Chinese contents and it's most probably not saved correctly hence causing the "Error 500" issue.
Also, the support information here hidden link shows that your "WordPress Memory Limit" is too low and might cause issues when translating or using any of the features in the plugin.
Kor, I don't think my issue is resolved... the site is not deemed usable. It was fully functional prior to Error 500 but now, the "fix" has led to other issues.
May I please request for the issue to be escalated and reviewed by another engineer?
Yes, I can escalate this to our 2nd Tier Support to check on the initial Error 500 issue. Could you restore the staging site to its original state(error 500 in Chinese Language homepage) so that I could escalate it?
