WPML import product categories

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to import taxonomies and products for a WooCommerce site using WPML but encounters an issue where the content is imported in one language only, without creating translations.
Solution:
We recommend creating separate files for the taxonomies in each language. Import the taxonomies as translations of each other, then import the products in the original language, linking to the categories in the same language. This approach is detailed in our documentation here: Exporting Multilingual Content.
Alternatively, you can use a single file containing the taxonomies in all languages if you configure it correctly. Both methods are valid and depend on your preference and setup. For further guidance, refer to the section in our documentation here: Preparing Import Files for WPML.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for personalized assistance. You can contact our support team directly through our support forum here: WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 8 replies, has 2 voices.

Last updated by Carlos Rojas 9 months, 2 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
June 26, 2024 at 6:50 pm #15836715
jean-christopheV-3	Background of the issue: I am trying to import my taxonomies and my products (woocommerce) on the site hidden link using WPML. Symptoms: The content is imported in on language, no translation is created. Questions: Why does my import create 3 taxonomies in 1 language instead of 1 taxoxnomi in 3 languages?
June 26, 2024 at 7:26 pm #15836879
jean-christopheV-3	I am using All export and All import (both pro)
June 26, 2024 at 7:57 pm #15837019
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us This is expected as no content in secondary language is added. To solve this problem you must create a separate file for the taxonomies in the original language and one file for the translations -> Import the taxonomies in each language as translations of each other -> Then import the products in the original language pointing to the categories in the same language as described this link: https://wpml.org/documentation/related-projects/wpml-export-and-import/#export-multilingual-content Regards, Carlos
June 27, 2024 at 12:46 pm #15843955
jean-christopheV-3	Hello, I don't understand why the documentation says that I need 1 file for the taxonomies and you tell me that I need multiple? In the demo categories spreadsheet everything is in one file : hidden link How do I import my translation as a translation of the original?
June 27, 2024 at 1:39 pm #15844473
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, You can use one file containing the taxonomies in all languages, or you can use one file per language. It will depend on how you setup the configuration, but the result will be the same 🙂
June 27, 2024 at 3:37 pm #15845257
jean-christopheV-3	So to import my taxonomies, I should have a file for each language. I import them all one after the other and WPML will be able to sync everything together? Will it sync them using _wpml_import_translation_group? So I DO NOT follow this documentation that the other support told me to use: https://wpml.org/documentation/related-projects/wpml-export-and-import/preparing-import-files-for-wpml-export-and-import/#creating-spreadsheets-with-language-columns
June 28, 2024 at 10:41 am #15851197
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Both methods are correct for importing the taxonomies and the contents. You just need to use the one you feel more comfortable with 🙂 If you need any assistance with the export/import process just let me know and I'll be more than happy to help you.
July 1, 2024 at 1:10 pm #15868803
jean-christopheV-3	Hello, I would like to clarify the process for importing my three languages. Do I need to import each language separately before running the WPML import? Additionally, can you explain why importing from a single file isn't working? Ideally, I would prefer to use a single file for this setup. When I attempt to import from a single file, it seems that the elements are not recognized as translations and are grouped incorrectly. Is there a way to talk to a live chat? Thank you for your assistance.
July 2, 2024 at 8:34 am #15873542
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, The first sentence right below the section title in the documentation you were following (https://wpml.org/documentation/related-projects/wpml-export-and-import/preparing-import-files-for-wpml-export-and-import/#creating-spreadsheets-with-language-columns) explains it all: "Depending on your import tool, you may need to prepare one or two spreadsheets." Yes, you can open a chat ticket and chat in real-time with our support service.