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Background of the issue:
Hello, for the site pertquebec.ca we noticed that the WPML license key was expired and when we re-registered the site in and added the new license key we received the following message: Unable to parse data from service response.
We even uploaded the most recent WPML version of the plugins "WPML Multilingual CMS" and "WPML String Translation" and tried re-entering the license key "cCWBJi2Fv3" and yet it's still not working.
We contacted WPEngine, the website hosting and they did not see any issues on the server level however they did share the following:
file_get_contents(/nas/content/live/pert2020/wp-content/plugins/wpml-string-translation-new/plugin.php): failed to open stream: No such file or directory in /nas/content/live/pert2020/wp-includes/functions.php on line 6855
Uncaught TypeError: Argument 3 passed to WPMLSTMOFileFailureHooks::__construct() must be an instance of WPMLSTMOGenerateProcessSingleSiteProcess, null given in | | | /nas/content/live/pert2020/wp-content/plugins/wpml-string-translation/classes/MO/File/FailureHooks.php:23 | | 6 | Uncaught Error: Class 'WPMLUtilsPager' not found in /nas/content/live/pert2020/wp-content/plugins/wpml-string-translation/classes/MO/Generate/Process/ProcessFactory.php:56
They also wanted to me to inform you taht the site is using php 7.4.
This is the first time we encounter such an issue from all the sites we built using WPML.
Can you please provide help in resolving this issue?
Also, can you confirm if we were to update the PHP to 8.2, the WPML plugins will be compatible?
Symptoms:
WPML licence key not working and not activated.
Questions:
Hello, for the site pertquebec.ca we noticed that the WPML license key was expired and when we re-registered the site in and added the new license key we received the following message: Unable to parse data from service response.
We even uploaded the most recent WPML version of the plugins "WPML Multilingual CMS" and "WPML String Translation" and tried re-entering the license key "cCWBJi2Fv3" and yet it's still not working.
We contacted WPEngine, the website hosting and they did not see any issues on the server level however they did share the following:
file_get_contents(/nas/content/live/pert2020/wp-content/plugins/wpml-string-translation-new/plugin.php): failed to open stream: No such file or directory in /nas/content/live/pert2020/wp-includes/functions.php on line 6855
Uncaught TypeError: Argument 3 passed to WPMLSTMOFileFailureHooks::__construct() must be an instance of WPMLSTMOGenerateProcessSingleSiteProcess, null given in | | | /nas/content/live/pert2020/wp-content/plugins/wpml-string-translation/classes/MO/File/FailureHooks.php:23 | | 6 | Uncaught Error: Class 'WPMLUtilsPager' not found in /nas/content/live/pert2020/wp-content/plugins/wpml-string-translation/classes/MO/Generate/Process/ProcessFactory.php:56
They also wanted to me to inform you taht the site is using php 7.4.
This is the first time we encounter such an issue from all the sites we built using WPML.
Can you please provide help in resolving this issue?
Also, can you confirm if we were to update the PHP to 8.2, the WPML plugins will be compatible?
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