WPML set up stuck on step 4 AI Translation loading

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with the WPML plugin getting stuck on the 4th step of the setup, which involves the AI translator, and you are unable to proceed.
Solution:
We recommend you try the following steps:
1. Temporarily disable all plugins except WPML.
2. Activate a default theme.
3. Check the AI Translation step to see if it works correctly.
4. Reactivate everything back.

This approach helps to identify if there is a conflict with other plugins or the theme that might be causing the setup to stall.

If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 16 replies, has 0 voices.

Last updated by justinasG 6 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
September 25, 2025 at 6:33 pm #17433773
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. It seems to be working now. I only did the following steps: 1. Temporarily disabled all plugins except WPML 2. Activated a default theme 3. Checked the AI Translation step — it worked correctly 4. Reactivated everything back The reason I asked you to create a new login is that your previous temporary login was missing an email address in the profile, which is required. I cannot confirm if this was critical to the issue, but I needed to rule it out.
September 26, 2025 at 8:02 am #17434852
justinasG	Thank you so mush for all the help! Yes it finally works! Also quick question about funtionality. When I paste translation to the field and move to another field my translation resets back to the original text. What might be the issue here? New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/when-i-paste-translation-to-the-field-and-move-to-another-field-my-translation-resets-back-to-the-original-text/
September 26, 2025 at 9:51 am #17435214
justinasG	Love support work. Amazing!