[Resolved] wrong language in title

Hello Steve,

Thank you for contacting the support.

Can you please check that if Title in English has the correct words? specially in SEO (see attached) because I see that for twitter:title it is correct while title itself has this problem.

Also try clearing your caches.

If issue continues to appear, try following:

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Deactivate all plugins except WPML and its addons and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2023).

Please let me know and I 'll try my best to help you further on the matter.

Regards.

Thank you for the updates.

Actually even if you expect me to fix it, I'll have to go through the same. That's our standard/basic debugging process (https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/).

In short, first of all we've to check if problem is really coming from WPML plugins by deactivating all others and switching to a standard theme.

Please let me know once you've tried as recommended earlier.

That's not a problem, I can check for the issue.

However, please note that I'll have to check as I mentioned earlier. Please provide admin access to your website to check the issue in detail. You can create a separate admin user for this purpose, which can be deleted afterwards.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site (including plugins & themes deactivation), which may cause conflicts with the live site otherwise.

Please confirm it in your next reply or let me know if you do not agree with the mentioned.

I've set your next reply as private to share this information safely.

IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for the access and details.

But unfortunately I am unable to login due to incorrect username (see attached).

Please check on your side and provide correct credentials.

I've set your next reply as private again, in case if you want to share new access information.

Thank you for one time login link, I am in and 'll check for the problem.

But I'll request if you can send me proper credentials because I may need to login and logout to check a few things.

I've set your next reply as private again, in case if you want to share new access information.