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This topic contains 6 replies, has 3 voices.

Last updated by mercedes 1 year, 6 months ago.

Assisted by: mercedes.

Author Posts
January 31, 2024 at 7:53 am #15247659
January 31, 2024 at 9:57 am #15248349

arkadiuszS-3

How can I do a quick turnaround, get my money back and purchase wpml again without vat? I need wpml.

January 31, 2024 at 12:01 pm #15248993

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Mercedes, my colleague, will reply as soon as possible.
Meanwhile, you can start using WPML.

Regards,
Itamar.

January 31, 2024 at 12:08 pm #15249045

arkadiuszS-3

That's great, because I need to install on the website and test.

January 31, 2024 at 8:28 pm #15252083

mercedes
Supporter

Languages: English (English ) Spanish (Español )

Hello Arkadiusz,
I have validated your VAT number manually and issued you a refund for the VAT amount charged. You can download the updated invoice from your Payment history page.

To update it in the Billing details for future payments. Please follow these steps:
1- Go to your Personal details page
2- Update the Billing details
3- Scroll down to the bottom of the page and you will see a checkmark that says "I want to update the billing details in all active subscriptions". Make sure to select this box and then save the changes.

This article will also help https://wpml.org/faq/getting-your-tax-invoice-after-buying-wpml/#update-your-billing-information

Let me know if you have any other questions.

Kind regards,

February 1, 2024 at 6:35 am #15252925

arkadiuszS-3

Hi, i understand that now my account is active and I can work?

February 1, 2024 at 7:16 pm #15256679

mercedes
Supporter

Languages: English (English ) Spanish (Español )

Hello,
Yes, you account has remained active all the time 🙂