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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to register WPML on their site, which has become extremely slow (both backend and frontend). They encountered errors such as 'The Login is Invalid' and 'Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known"', suggesting issues with server firewall or invalid FTP host address.

Solution:
1. We recommended enabling debugging as per the instructions at https://wpml.org/documentation/support/debugging-wpml/ and sending over the Debug Log files.
2. We suggested removing WPML and OTGS Installer and reuploading them from fresh, then trying to activate them again.
3. We asked the client to check with their hosting provider if a firewall was preventing communication with the WPML server, as detailed here: https://wpml.org/faq/troubleshooting-registration/#wpml-plugin-cannot-connect-to-wpml-org
4. We provided a SQL command to potentially resolve the registration issue:

ALTER TABLE `wp_options`
CHANGE `option_id` `option_id` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 32 replies, has 2 voices.

Last updated by stjepoH 2 years, 10 months ago.

Assisted by: Kor.

Author Posts
September 6, 2022 at 4:16 am #11993239

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your repy.

Since this is not related to the initial registration issue, I've split the ticket here https://wpml.org/forums/topic/getting-fatal-error-no-translation-entry-found-for-query/ .

Please mark this one as resolved and let's follow up over there.

Thanks!

Kor

September 6, 2022 at 6:19 am #11993361

stjepoH

My issue is resolved now. Thank yoou!