This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to use AI translation credits despite having them assigned, as the settings indicate no credits available and automatic translations cannot proceed.
Solution:
1. Log in to your wpml.org account and navigate to the Sites page.
2. Delete the site key for https://dev.mid-century-design.com by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it.
3. Log in to https://dev.mid-century-design.com, navigate to Plugins > Add New > Commercial tab, and click 'Unregister WPML from this site' if available.
4. Click 'Register WPML' and then 'Get a key for this site'.
5. After generating the key, assign the credits using the popup and confirm the assigned credits in WPML > Translation Dashboard > Translation Tools.
6. Copy the key, paste it back into the input box, and press the Register button.
Additionally, our 2nd tier team has applied a fix to your account and the related ATE setup. Please clear your browser cache and test the issue again.
If the problem persists or the solution seems outdated or irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
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Last updated by 2 months, 4 weeks ago.
Assisted by: Noman.
