Problem: You have reached the 100 Euro safety limit on your WPML pay-as-you-go translation account and cannot continue translating until the next billing cycle. You are looking for a way to manually pay and resume translations before the billing cycle ends. Solution: To resolve this issue and continue with your translations, follow these steps: 1. Log in to your WPML account. 2. Check for any notifications about outstanding payments or insufficient credits. 3. You should find an option to pay the current balance that has reached or exceeded the 100 EUR limit. 4. Complete the payment process as prompted. 5. Once the payment is confirmed, return to your site and resume translations. Alternatively, if you do not see a direct payment option: - In your WordPress dashboard, navigate to WPML → Translation Management → Tools. - Look for credit or payment-related messages. - If available, use the "Reload credits" link in the Advanced Translation Editor to trigger the payment.
If these steps do not resolve your issue or the information seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problem: You are building a new site using ACF options pages to control global content and are using WPML with the ACFML plugin. You want to know if the content on ACF options pages can be automatically translated, similar to standard posts and pages. Solution: We currently do not support automatic translation of ACF Options Pages. Unlike standard posts or pages, ACF Options Pages store their data differently in the database, which makes automatic translation impossible. You will need to manually translate the content of your ACF Options Pages. For more information on how to proceed, please refer to our documentation on translating ACF Options Pages: Translating the ACF Options Page Custom Fields with WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client has set up a news page and translated it into multiple languages. However, the language switcher on the posts page redirects to the homepage instead of the translated news pages. Solution: First, ensure that the News page is fully translated into all required languages. This can be checked in Pages>>All Pages, where each translation should display a pencil icon. If the issue persists, follow these troubleshooting steps: 1. Perform a full site backup. 2. Temporarily switch to a default WordPress theme (e.g., 2023 or 2024). 3. Deactivate all non-WPML plugins. 4. Check if the issue still exists. 5. If resolved, reactivate the plugins in groups of three or four to identify any that cause compatibility issues. 6. Revert to the original theme.
If these steps do not resolve the issue, it may be due to outdated solutions or specific circumstances not covered here. We recommend visiting our known issues page, ensuring you have the latest versions of themes and plugins, and if necessary, opening a new support ticket for further assistance.
