[Resolved] Setting up the plugin

Hello,

Welcome to the WPML support forum. Before assigning your ticket to one of my colleagues, please allow me to guide you through some initial debugging steps to help speed up the support process.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

When WPML is set up, it automatically configures your site to support multiple languages. But we can hide the languages from the site's front end. Please refer to the following documentation for more details.

https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/

--
Thanks!

Bigul

Hello Erik,

I checked it and it looks like you have the fields 'home' and 'siteurl' configured like this:

SiteURL hidden link
HomeURL hidden link

Having different values for both fields can cause issues, is it possible for you to edit them in the wp-admin General settings screen and set them to be equal?

Also, according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

If even after that the issue persists, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

Thank you for providing the basic auth credentials.

In order for me to troubleshoot the issue effectively, I would need you to install WPML on the staging site and run through the setup wizard.

During this process, please select the languages, set your translation preferences, and configure any other necessary settings as you did in the live environment.

This will allow the issue to manifest on the staging site, enabling me to investigate and identify the root cause.

Once you've completed the setup, please give me a heads-up, and I'll proceed with the troubleshooting.

Thank you for your cooperation.

Best regards,
Mateus

Hello Erik,

Thank you for restoring the site from the backup and deleting that old WPML data.

Before running the wizard again I went to WPML -> Support -> Troubleshooting and ran the following options:

- Clear language information and repopulate languages
- Reset and deactivate WPML

After that, I re-enabled WPML and upon running the wizard there was no issue that I could identify.

The content is now correctly assigned to the Portuguese language from the start, the home page is unchanged and there's no new version for the home, the categories seem to be correct as well.

Can you please review it to confirm that all looks good now?

Thanks a lot!
Mateus