Problem: You are trying to register your site as a production site with WPML, but encounter an error stating 'Unable to register: Site key not matching'. You have already tried deleting the old key and adding a new one, but the issue persists. Solution: The issue might be due to the URL used during the registration not matching the exact URL of your site. Please ensure that you include 'www' in your site's URL if it is part of the correct address. Follow these steps: 1. Visit https://wpml.org/account/sites 2. Remove the current key. 3. Generate a new key for the exact URL, including 'www'.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket with us for further assistance.
Problem: The client reported that contact forms embedded from Microsoft Dynamics are not displaying correctly on the Japanese version of their English site, although they work on the English and Chinese versions. Solution: We reviewed the Japanese translation contact page and confirmed that the contact form is displaying correctly. We asked the client to recheck the issue on their end.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is experiencing an issue where the Japanese contact form isn't appearing despite using PHP code in their functions.php file to switch the contact form based on the browser language. The code uses
ICL_LANGUAGE_CODE
to determine the language and display the appropriate contact form. Solution: We recommend checking if the custom fields for the Japanese form are correctly set and contain the appropriate data. To debug, add the following line to log the value of
ICL_LANGUAGE_CODE
and ensure it matches 'ja':
error_log(ICL_LANGUAGE_CODE);
Additionally, consider using WPML's built-in automatic browser language redirection functionality, which might simplify the implementation and avoid custom coding. More details can be found here: Automatic Redirect Based on Browser Language. If these suggestions do not resolve the issue, and custom coding is necessary, we recommend hiring a WPML contractor from WPML Contractors for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
