Problem: The client is facing issues with incorrect translations of menu links on their website, leading to wrong pages. They are looking for a way to automate the translation process instead of manually fixing each string. Solution: If you're experiencing similar issues with menu link translations, we recommend the following steps: 1. Ensure all posts and pages are translated. 2. Translate the Menu links automatically via WPML>>String Translation. For more details, refer to our documentation on Translating Menus with Custom Links and String Translation. 3. Create a menu in the default language. 4. Go to WPML-> WP Menu Sync and sync the menus. 5. Go to WPML-> String Translation. 6. Translate the custom URL menu items (Labels and URLs). 7. Check the translated menu on the front end.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using WPML on your site and have assigned a team member as a translator. After performing automatic translation and assigning him the review, he encounters an error 402: payment required when clicking the review button. Solution: We have identified that the error 402 might not be directly related to WPML but could be stemming from another plugin, specifically the Google Language Translator plugin, which might be conflicting with WPML's functionality. We recommend deactivating the Google Language Translator plugin to see if this resolves the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to register the WPML plugin due to a 'Site key not matching' error. This issue typically arises when the site URL used during registration differs from the actual site URL (e.g., with or without 'www'). Solution: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your WordPress site, go to the Dashboard >> Plugins >> Add new plugin >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at the WPML support forum.
