Problem: The client is experiencing an issue where the translation of the Flexible Shipping plugin does not update when switching languages unless debug mode is enabled. This problem arises due to unwanted strings being registered for translation, which conflicts and prevents the string from appearing translated. Solution: 1. Change the Shipping Method Title in WooCommerce to the desired language. 2. Navigate to WPML > String Translation and delete all shipping method strings. 3. Clear the cart in the default language, add a product, and visit the cart page to register the correct string. 4. Add translations for these strings. 5. Switch to another language, update the cart by either increasing the product quantity or deleting an item to refresh the cache and see the translated string. If the issue persists, it's important to note that WPML cannot force refresh WooCommerce caches directly. You can clear WPML caches via WPML > Support > Troubleshooting, but updating the cart is necessary to see the correct translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please feel free to open a new support ticket at WPML support forum.
Problem:
When the client tries to save the 'additional content' field in English for email texts, the language setting does not save, resulting in the field not appearing in the WPML String Translation tool.
Solution:
We recommend adding the string manually through the WPML String Translation tool. Here are the steps to follow:
1. Navigate to WPML > String Translation > Translate texts in admin screens.
2. Search for the text you want to translate.
3. Add it to String Translation.
This should resolve the issue and allow you to translate the 'additional content' field into other languages. If you're experiencing this issue with other texts, please repeat these steps for each text.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client is trying to update WooCommerce product settings for the WooCommerce pre-orders plugin, but these settings are not being copied to other languages.
Solution: If you're experiencing issues with WooCommerce pre-orders settings not being copied to translations, we recommend the following steps:
1. Go to WPML > Settings and scroll down to the Custom Field Translation section. 2. Click on the Show System Fields link. 3. After the page refreshes, search for
_wc_pre_orders
in the Custom Field Translation section. 4. Four fields related to the Pre-order plugin should appear. Set the translation preference for these fields to Copy and save your changes. 5. Open the product that will be on pre-order in the Editor, make a minor modification to the title, and update the changes. Then, update the translation as well.
This should ensure that the pre-order settings are copied to the translated versions of the product. If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
