Problem: If you're experiencing an issue where your credit balance is not updating after making a payment on your WPML plugin, it might be due to the type of credit system used on your site. Solution: We recommend checking if your site uses a pay-as-you-go credits model. In this model, the charges for credits already used are applied in the following month. Therefore, any payment you make will be for the credits that have already been consumed up to the date of the payment. For instance, if you made a payment, it would cover all the credits used until a specific future date (e.g., 2024-12-05), and your used credits would then reset to 0. This means that the payment will not immediately reflect as an increase in your current credit balance on the dashboard since it's intended to clear the consumed credits.
If this explanation does not seem to apply to your situation, or if you find the information possibly outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket with us at WPML support forum.
Problem: The client needs guidance on adding a WPML cookies policy to their website. Solution: If you're looking to add or update the WPML cookies policy on your website, we recommend reviewing the information about the cookies used by WPML. You can find detailed documentation on the types of browser cookies stored by WPML and their management under GDPR compliance at the following links:
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing an issue with the WPML plugin where the slug in the URL is being incorrectly assigned as ***_trashed. Solution: We recommend you go to your theme's
functions.php
file and remove or comment out the specific code that might be causing this issue. Here is the code you should look for:
If this does not resolve the issue, try switching to a default WordPress theme to see if the problem persists. For similar issues, you can check this forum thread.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported that the automatic translation on their website was incomplete, despite having selected the 'Translate everything' mode. Solution: First, we recommended checking WPML -> Translation Management for any warnings or information. We also suggested toggling the translation mode from 'Translate what you choose' back to 'Translate everything' to potentially resume the translation process. Upon further investigation, we discovered that Chinese (Simplified) was set as 'Don't map this language' in WPML -> Languages -> Edit. We advised the client to add a mapping for Chinese Simplified and choose whether to translate all content or only new content upon saving. After these adjustments, the issue was resolved, and automatic translation jobs for Chinese pages began to appear in the queue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
