Problem: The client is experiencing an issue where the modified translation of a page is not displayed on their website, even after manual updates. Solution: 1. We recommend updating the WPML plugin and its add-ons to the latest version, currently 4.7.2, to ensure all recent fixes and improvements are applied. You can find the latest versions and update instructions at http://wpml.org/faq/install-wpml/. 2. After updating, slightly modify the original page, save it, and then use the WPML translation editor to update the translation. 3. Ensure that the WordPress memory limit is sufficient, as it might affect the functionality. We recommend setting it to at least 256M. You can add the following code to your wp-config.php file:
Place this code above the line /* That's all, stop editing! Happy blogging. */. 4. Check the WordPress memory limit in WPML -> Support to confirm it's correctly set.
If you're still facing issues after following these steps, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues where the WPML plugin cannot connect to wpml.org for updates, and there are problems with translated product category links and untranslated menu items. Solution: For the connection issue, it might be a false-positive caused by server caching. We recommend going to Plugins > Add New > Commercial, then clicking the "check for updates" button. If WPML still shows as registered after the page refreshes, the issue is likely just a false positive. For the issues regarding translated links and menu translations, due to our support policy of handling one issue per ticket, please open a new support ticket for each separate issue.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where product categories on their multilingual site automatically point to English instead of the translated languages, specifically under the 'Magasin' menu in the French version of the site. Solution: We recommended that the client should manually update the URLs for the menu items under the 'Magasin' menu. These menu items are Custom Link menu items, and their URLs need to be adjusted in each language version of the menu. For detailed guidance on how to manually create and translate menus, we advised following the documentation at Translating Menus.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're noticing that some translated pages are appearing on Google even though they haven't been published, and these pages display incorrect logos and theme colors, this might be due to a settings conflict or a compatibility issue. For instance, if your site's translated product page shows a different logo or theme colors compared to the original English page. Solution: First, ensure that you have not inadvertently published the product translations. Check your Translation Preference settings for the Product Post Type and Product Categories Taxonomy. You should have the 'Translatable - use translation if available or fallback to default language' option selected. This setting allows the default language products to be listed in the secondary language on the frontend without translation or content duplication. Next, verify that your Elementor templates for the Header, Footer, and Single Product are translated into the secondary language. You can do this by accessing the following links in your admin area:
If after these checks the issue persists, it might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem: The client is trying to auto-translate product categories and tags. Solution: We provided a custom Google search URL to help the client quickly find existing support tickets on the WPML forums that address the same issue and contain solutions shared by our colleagues: WPML support forum search link. We asked the client to review the first results and inform us if the issue was resolved.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket.
Problema: El cliente no pudo sincronizar su menú existente y también encontró que la plantilla de su tema no estaba traducida. Solución: Primero, revisamos el menú del cliente y descubrimos que el problema se debía a que se habían incluido enlaces personalizados para las Categorías en el Menú, en lugar de agregar directamente las Categorías de Productos. Para resolver esto, insertamos las Categorías de Productos en el Menú y sincronizamos el menú. Esto actualizó correctamente las Categorías en el menú en otros idiomas de acuerdo con sus traducciones. Si estás experimentando este problema, te recomendamos que intentes agregar las Categorías de Productos directamente en tu menú y luego sincronizar el menú para asegurarte de que se actualicen en todos los idiomas.
Es posible que esta solución no sea relevante para tu caso si es que está desactualizada o simplemente no se aplica a tu situación. Si es así, te sugerimos abrir un nuevo ticket de soporte. También te recomendamos encarecidamente que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que has instalado las últimas versiones de temas y plugins.
