Problem: The client's headers for the Chinese and Khmer versions of their site changed after following our instructions and they needed to fix them to match the English version. Solution: We corrected the string translation for the header options. We recommend checking the string translation settings by navigating to WPML > String Translation. Look for the 'admin_texts_xts-woodmart-options' context or similar options related to your theme. If you're experiencing this issue, we suggest you review and correct any string translations that may have been altered.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client needed assistance with the Top Category not displaying consistently in Khmer & Chinese languages. Solution: We recommended running the troubleshooting options available in the WooCommerce Multilingual section of the WPML plugin. Specifically, we guided the client to navigate to their WordPress admin area and visit the following URL:
If you're experiencing a similar problem, we recommend trying the troubleshooting options in the WooCommerce Multilingual section of WPML. However, please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client was unable to find the location of a translate filter in the Chinese language within the Woodmart theme. Solution: We investigated the issue and found that the names for each filter item were specified within the Product archive template, created using the "Layouts" section of Woodmart. The template had not been translated into Chinese, which was causing the issue. To solve this, we: 1. Navigated to WPML > Settings > Post Type Translation and set the Translation preference for the "Layout" post type to "Translatable". 2. Went to "Layouts" and translated the "Product archive 1" into Chinese. This resolved the issue, and the filter texts now display correctly in Chinese. We also advised the client to translate the Archive template into Khmer (Cambodia) for proper translation in that language.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're experiencing similar issues, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket.
Problem: The client's website's shop page in Chinese is not displaying any products. Solution: 1. We asked the client to check if the products were already translated to Chinese at WooCommerce > WooCommerce Multilingual & Multi-Currency > Products. 2. We inquired if the client had translated the product base slug at WooCommerce > WooCommerce Multilingual & Multi-Currency > Store URLs to Chinese. 3. We recommended the client to review any further issues at WooCommerce > WooCommerce Multilingual & Multi-Currency > Status.
If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we suggest you open a new support ticket. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
2. For page titles such as 'Shop' and 'My Account' that are copied from the English language, we advised re-translating those page titles to display the menu labels in the second language.
3. To translate strings like "My Account", we provided the following steps:
1. Go to WPML > Theme and plugins localization > Scan strings in the theme and plugin.
2. Go to WPML > String Translation > Search for the string and translate it.
If the solution provided is not relevant due to being outdated or not applicable to your case, we suggest opening a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client was having trouble with the language switcher not showing all languages and content not appearing translated on their website, despite the translations being marked as completed.
Solution: 1. We asked the client to confirm if the content was already translated and published, not in "draft" or "under review" mode. 2. We pointed out that only the cart and checkout pages appeared to be translated (possibly duplicated) and that the rest of the content needed translation. 3. We provided a link to the beginner's guide, specifically the "Translate what you choose" section: https://wpml.org/documentation/getting-started-guide/#translate-what-you-choose 4. We requested temporary access to the client's site to demonstrate how to translate a page. 5. We informed the client about 105 translations awaiting review and acceptance, providing a link to the relevant section and documentation on how to review automatic translations: https://wpml.org/documentation/automatic-translation/how-to-review-automatic-translations-on-your-site/ 6. We addressed a notification regarding language mapping for Chinese (Traditional) and created separate tickets for each issue to maintain focus and organization.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum: https://wpml.org/forums/forum/english-support/
Problem: If you're seeing the error 'Your language, Chinese (Traditional), must be mapped to a supported language in order to use automatic translation' in the top backend of your site, Solution: We recommend that you navigate to the Languages settings page in your WPML dashboard. There, you should select the Chinese (Traditional) language and map it to a supported language for automatic translation. WPML will then display a window with further instructions.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If after checking the related known issues and confirming that you have the latest versions of themes and plugins installed, the problem persists, we encourage you to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.
