Problem: The client is having issues translating certain sections of their website such as 'Services', 'Layout', and 'Team members' using the WPML plugin. These sections, generated by the ThemeRex Prolingua theme, do not appear in the WPML string translation tool. Additionally, switching to English via the language switcher is causing layout problems on the homepage, including a duplicated header and full-width stretched columns. Solution: We recommend updating the WPBakery Page Builder plugin to the latest version, as the client's current version is outdated and may not be fully compatible with WPML. This update could resolve both the translation and layout issues. For guidance on updating and building multilingual sites with WPBakery Page Builder and WPML, please refer to the following documentation: https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/ It is also important to back up the database before proceeding with any updates.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after trying the suggested steps the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance.
Problem: The client is experiencing a 'Critical error notification' when trying to configure the WPML plugin on a site using an older ThemeRex Prolingua theme. The client has raised the memory limit to 256MB, which resolved a memory limit issue, but the critical error persists even after deactivating all plugins and switching to the default WordPress Twenty Seventeen theme. The client's PHP version is 5.6.40, and the WordPress version is 6.2.3, due to the older theme's limitations.
Solution: We recommend that the client upgrades the PHP version to 7.4 or greater after ensuring a full site backup is in place. This is necessary for the better performance of WordPress and WPML. Upgrading to PHP 7.4 or greater fixed this error. We also suggest upgrading WordPress to version 6.4.2 to check if the issue still exists. It is important to note that the Ozisti theme from ThemeREX is included in the WPML compatible list of themes, but it has not been tested since 2021. For more details, please refer to the following documentation:
