Problem: You are experiencing issues where all paragraphs are being merged into one when using the WPML Translation Editor to translate content created with The Events Calendar Classic Editor. Additionally, when previewing the translated event and clicking on the language flag, it initially redirects to the English version before displaying the translated version. Solution: We recommend following the steps outlined on the WPML errata page which addresses issues with line breaks being ignored in the Advanced Translation Editor. This solution was successfully applied to a sandbox site and resolved the issues.
If this solution does not apply to your case, or if it seems outdated, we encourage you to check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: You have a lifetime WPML account and are trying to locate the free credits associated with it. You are unsure if these free credits apply to lifetime accounts or only to new membership models. Solution: We want to clarify that the free automatic translation credits are only available with our Multilingual CMS and Multilingual Agency subscriptions. If you have a lifetime account, these free credits do not apply. However, you can still benefit from automatic translation by selecting the Pay-as-you-go option, where you will receive the first 2,000 credits for free. For more details, please visit our documentation on automatic translation pricing.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: The client's homepage original language was German, which appeared greyed out, preventing them from selecting it. After adding English, the English content was incorrectly displayed on the German page. Additionally, the client encountered database errors and incorrect displays. Solution: We recommended that the client should add English and set it as the default language. After doing so, they would be able to add German as well. Then, they should set German back as the default language, which should resolve the issue. If you're experiencing similar issues, we recommend you try the following steps: 1. Add English and set it as your default language. 2. Once English is set, add German. 3. Set German as the default language again. Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum.
