Problem: You are trying to manage your WPML credits and are facing issues with removing credits from http://cdpr-ca.lndo.site to reassign them to other sites. Additionally, https://dev-cdpr-ca.pantheonsite.io/ is not showing under 'Sites Using Prepaid Credits'. Solution: For the site http://cdpr-ca.lndo.site, we have moved 81406 credits to your wpml.org account. You should now see these credits in your account. For https://dev-cdpr-ca.pantheonsite.io/, please follow these steps to unregister and register the site again: 1. In the admin of https://dev-cdpr-ca.pantheonsite.io/, go to Plugins → Add New and click the Commercial tab. 2. Click the 'Unregister site' option and approve. 3. Delete the currently registered site with the problem from your account here: https://wpml.org/account/sites/. 4. Then, back on your in the commercial tab, press the 'Get a key for this site' option. A new tab will open on your wpml.org account. 5. Reregister your site again and copy the new key. 6. Back in the admin, insert the new site key, and click the Register button. You may need to log out and log in from your wpml.org account to see the change.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
