Dylan

Problem:
The client was experiencing performance issues in the admin area due to frequent calls to the ate.wpml API. These calls were made on every admin page and were significantly slowing down the site. The client noted that all translations were done manually and did not require these API interactions.
Solution:
We analyzed the client's database and discovered that the sync requests to the ATE server were triggered by leftover entries from translation jobs that were never completed. These entries were related to original pages that had been deleted, causing the API to repeatedly check for updates that never occurred. We resolved the issue by removing these obsolete database entries, which stopped the unnecessary API calls and improved the site's performance. We also informed our developers about this issue to prevent similar problems in the future.

If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.