Problem: The client was unable to view the 50,000 credits assigned to their WordPress site using WPML, despite switching to a pay-as-you-go subscription which showed a debit of -16864 credits. Solution: 1. Verify the credits in the WPML > Translation Management > "Tools" tab. 2. If the credits are still not visible, check the WPML account for unused credits at https://wpml.org/account. 3. Cancel the pay-as-you-go subscription from the site's backend to allow credit assignment. 4. Move the credits back to the WPML.org account using the "add/remove credits" button. 5. Remove the current site key and generate a new one at https://wpml.org/account/sites/, then unregister and re-register WPML with the new key. 6. Re-add the credits to the site following the steps at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If these steps do not resolve the issue or if the information provided becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're trying to install WPML on a new site and encounter the error 'not allowed to view this page' at step 7, it's likely a permissions issue. Solution: We recommend following these steps to resolve the issue: 1. Create a full website backup. 2. Disable all plugins except for WPML and its add-ons. 3. Check if the issue persists. 4. If the issue does not reoccur, reactivate your plugins one by one to identify the problematic plugin. 5. If the issue persists even with non-WPML plugins disabled: - Keep all non-WPML plugins deactivated. - Switch to a default theme, such as TwentySeventeen. - Attempt to recreate the issue. It is advisable to perform these steps in a staging environment if possible.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
