Problem: The client encountered a fatal error related to the WPML plugin and other associated plugins, which was identified through error logs indicating issues with non-countable or null array types in specific PHP files. Solution: We recommended updating the WPML plugin and its add-ons to the latest version, specifically to version 4.6.12, to incorporate the latest bug fixes and improvements. This update process includes checking for the latest versions under 'My Account -> Downloads' on the WPML site and following the update instructions available at http://wpml.org/faq/install-wpml/. Additionally, updating WordPress, other related plugins, and the current theme was advised. It is also important to backup the database before proceeding and to clear the log after updating to verify if the errors persist.
If this solution does not resolve the issue or seems irrelevant due to its nature or because it might be outdated, please check related known issues at https://wpml.org/known-issues/ and confirm that you have installed the latest versions of themes and plugins. If problems continue, we highly recommend opening a new support ticket for further assistance.
Problem: The client is experiencing a menu transition issue after updating to a new version of WPML Multilingual CMS. The site functionality related to menu transitions is not working as expected. The client has confirmed that version 4.6.7 of WPML Multilingual CMS is stable with their site. Solution: We asked the client to confirm if the issue is not present in version 4.6.7 but occurs in version 4.6.9, including the updated WPML add-ons. If the client is using a staging site, we recommended trying our beta plugin 4.6.10-b.1. We provided instructions on how to install beta versions of WPML, which can be found at How can I install beta versions of WPML?
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If this is the situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
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