Problem: If you're experiencing a blank page on the German version of your website while other languages like Bulgarian and English are working fine, the issue might be with a specific translation. Solution: We recommend checking the translations in the German version. Here's how you can fix it: 1. Go to Products → All Products. 2. Switch to the German language. 3. Locate and delete the problematic translation. 4. Empty the trash to ensure the changes take effect. 5. Verify if the homepage loads correctly. If the problem persists, consider retranslating the product using the Advanced Translation Editor.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is using WPML to translate their website but encounters issues with missing translations in certain sections. Translations only appear correctly when the 'Look for strings while pages are rendered' option is enabled. Disabling this option causes translations to revert to their original state. The client has tried clearing the WPML cache and syncing links without success. Solution: We suggest that this might not be a WPML issue but rather related to changes in how WordPress 6.7 handles language files and translations, particularly with WooCommerce. Here are the steps we recommend: 1. Review the developer advisory on translation loading changes in WordPress 6.7 at https://developer.woocommerce.com/2024/11/11/developer-advisory-translation-loading-changes-in-wordpress-6-7/ 2. Consider rolling back to an earlier version of WordPress as a temporary workaround. 3. Disable WPML and its addons to confirm if the issue persists, indicating it might not be related to WPML. 4. Check if the issue is resolved in the latest WordPress update 7.6.1. 5. If problems continue, contact the Woodmart support team for further assistance.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is facing an issue where an image is displayed in English, but the shipping string remains in Bulgarian despite translating it in WPML's String Translation. Automatic string scanning did not resolve the issue. Solution: First, ensure the string is available for translation: 1. Navigate to WPML-> Theme and plugins localization, select your theme/plugin, and scan. 2. Go to WPML-> String Translation. 3. Scroll down and click on the "Translate texts in admin screens »" link. 4. Search for the needed strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the front end. For more detailed guidance, refer to our guide on translating texts in the admin texts screen.
If the issue persists, try the following additional steps: 1. Add the following code to your functions.php file:
add_action('init', function (){ delete_transient('wpml_st_upgrade_in_progress'); });
2. Visit WPML-> String Translation once and then remove this code. 3. Clear all caches and check the string on the front end.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is trying to translate all products, categories, and attributes in WooCommerce but is facing issues with the category hierarchy not displaying correctly, although it works mostly fine in the German version. Solution: If you're experiencing similar issues with category hierarchy in WooCommerce when using WPML, we recommend following these steps: 1. Take a database backup. 2. Navigate to WPML -> Support -> Troubleshooting. 3. Run the functions one by one. For guidance, see this screenshot. 4. Go to WooCommerce Multilingual -> Categories tab. 5. Synchronize the categories. 6. Clear the cache and check the categories page on the front end.
Please ensure you backup your database before performing the above steps.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where product reviews are not displaying correctly when the WooCommerce Multilingual & Multicurrency plugin is activated but not enabled, it might be due to reviews added before the plugin was installed, which are not synchronized properly. Solution: To synchronize the reviews and resolve this issue, we recommend the following steps: 1. Open the default language product in Edit mode. 2. Add a review and then remove it. This action should trigger the synchronization of the reviews, and they should display correctly. Please check your product pages to confirm that the reviews are now showing.
Keep in mind that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket in the WPML support forum.
Problem: The client reported that the 'My Account' page was not translated when visiting a product page, despite using WP Rocket and being logged in as an admin, which should bypass the cache. Solution: We recommended the following steps to locate and translate the strings: 1. Navigate to WPML → String Translation. 2. Enable the option "Look for strings while pages are rendered". 3. Visit the page where the untranslated strings appear. 4. Return to WPML → String Translation and check if the string has been registered. 5. Translate the string as needed. For more detailed instructions, we provided a link to our documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If this solution does not apply to your situation because it might be outdated or not relevant to your specific case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is experiencing an issue where the WooCommerce 'Thank You' page is not fully translated into Bulgarian, the main language of the website. Solution: 1. We recommend updating the WPML plugin to the latest version, currently 4.6.10, and all related add-ons to ensure you have the latest bug fixes and improvements. You can find the latest versions in the 'My Account -> Downloads' section on the WPML website. Follow the instructions for updating here: http://wpml.org/faq/install-wpml/. Remember to back up your database before proceeding. 2. If the issue persists after updating, please check for updates by going to Plugins → Add New, clicking on the Commercial tab, and then clicking the button to check for updates. Ensure that you have registered WPML first, which you can do here: https://wpml.org/faq/install-wpml/#register. 3. If after following these steps the problem remains, inform us about how you created the 'Thank You' page.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket for personalized assistance. You can do so here: https://wpml.org/forums/forum/english-support/.
