Problem: The client was experiencing issues with translating certain fields in portfolios and pages. Specifically, the Image Carousel in WPBackery was not visible in the English language version of a portfolio item. Solution: We identified the issue as a compatibility problem with the PixFort Image Carousel Module, which was not being copied or carried over to the English post. We recommended the client to: 1. Check the problematic post after updating the post in the original language, then its translation 2. Create a new portfolio post for testing purposes. 3. Duplicate the new post in English to see if the issue persists. If you're experiencing a similar issue, we recommend you follow these steps. However, please note that the solution might be outdated or not applicable to your case. If the problem persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was experiencing issues with translating the Features list element in portfolios and pages using WPBakery. Despite following WPML settings to translate custom fields, the translation was not working.
Solution: We recommended the following steps: 1) Ensure a backup of the website is made. 2) Open the 'About Us' page for editing in the original language (Arabic). 3) Make minor changes to the content to refresh the language settings. 4) Update the page. 5) Open the English translation for editing in WPML's Advanced Translation Editor. 6) Search for the Features list values and ensure they are available for translation.
Additionally, we modified the language configuration and added it to WPML >> Settings >> Custom XML Configuration.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
Problem: The client was experiencing issues with translating the values of *pix-highlights* WPBakery Custom Module by the Essentials Theme, even after following the theme's documentation. Solution: We advised the client to translate the *pix-highlights* field values, which are stored in JSON format, using the WPML Advanced Translation Editor. We guided how to search for these values within the editor and requested that the client translate them to see if the issue persists. Additionally, we shared documentation on how to translate URLs, shortcodes, and HTML attributes using the Advanced Translation Editor for further assistance: https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/.
If you're experiencing a similar issue, we recommend trying the steps outlined above. However, please note that the solution might be irrelevant due to it being outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket with us here.
Problem:
1. The English menu is misaligned and appears at the top of the slider, differing from the Arabic menu format.
2. The mega menu in English is incorrectly extended across the full main menu.
Solution:
For the menu alignment issue, we have resolved it for you. Regarding the mega menu width problem, it is related to the theme's styling. To correct this, you can apply the following custom CSS code by navigating to WP > Appearance > Customize > Additional CSS:
Please note that this solution may become outdated or might not apply to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
Problem: The client is experiencing multiple issues: WPML cannot connect to the site, image uploads fail when String Translation is active, and there are fatal errors when publishing posts. Debugging revealed a PHP fatal error related to missing database entries and a cURL error due to timeout. Solution: 1. Enable WPML debugging by editing the
2. Address the cURL error by: - Asking the hosting provider to install the latest CURL extension. More information can be found here: http://coding.tabasoft.it/php/which-curl-version-is-php-running/ - Requesting the hosting provider to whitelist the following IPs:
3. For the database issues, ensure all WPML tables have AUTO_INCREMENT enabled. The necessary SQL commands are provided in the support response. 4. If the database issues persist, consider re-migrating the database or checking the previous installation's database tables.
If these steps do not resolve the issues or if the information seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
