Problem: The client accidentally added an extra language to their WPML translation setup, used all the translation credits, and then removed the extra language. Now, the site is not fully translated into English, and the client is out of credits. Solution: We explained that unfortunately, we cannot refund translation credits that have already been used, as detailed in our documentation: Refunds for Automatic Translation Credits. We recommended activating the pay-as-you-go subscription, which offers the lowest cost per word and includes 2000 free credits. Additional usage is billed the following month. Details on this subscription and pricing can be found here:
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
