Problem: The client was experiencing a 524 error due to response times exceeding 100 seconds when trying to save their site's homepage using WPML. This issue occurred with 24 languages active, and the error appeared when the homepage's edit link showed as a Pencil Icon, but not when it showed as a Circle Icon. Solution: Initially, it was suspected that WPML might be causing the issue. However, upon further investigation, the client discovered that the LinkWhisper plugin was the real culprit, taking too much time when more content was added, thus causing the 524 error. The client was advised to check with Cloudflare if they were blocking WPML servers and to test with only WPML plugins and the WordPress default theme to check for compatibility issues.
If you're experiencing similar issues, we recommend checking for any plugins that might be affecting response times and consulting with your CDN provider to ensure there are no blocks on your server communications. Additionally, testing with a default theme can help identify any compatibility issues.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client's WordPress menus layout on WP Admin -> Appearance is broken, and the issue persists even after switching to the default theme and deactivating other plugins.
Solution:
This issue was resolved on WPML v.4.6.8 update.
The solution below was provided before WPML 4.6.8 release:
1) Create a file named
wp-admin-menu.css
in the theme folder. 2) Insert the following CSS code into the newly created file:
This will add a CSS file to the WP admin to correct the layout in the Appearance -> Menus section. Before making any changes, ensure to have a full backup of the website and clear the browser cache in the WP admin after adding the code.
