Problem: The client is unable to access the French version of their website, indicating potential misconfiguration in the settings. Solution: We recommend configuring the second domain to use the URL option "A different domain per language." Please follow the step-by-step guide provided in this documentation: How to use WPML with different domains per language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing issues with WPML not communicating with WordPress, and you are concerned about losing French content when updating or downloading new plugins. Solution: If you're facing these issues, we recommend you try the following steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Then, click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Click on 'Get a key for this site'. 3. Complete the site key wizard in your WPML account and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. Read more about moving to a production site
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
