Problem: The client needed to translate the read more button text in a product slideshow, created with the Smart Post Show Pro plugin, without having to translate the entire slideshow.
Solution: We recommended that for each language, the client should create the slideshows for all the respective translations and then use the slideshow shortcodes based on the language (as it was already instructed by the Smart Post Show Pro plugin's author on this video: https://www.youtube.com/watch?v=MSAiYoa3JNs). Additionally, we suggested that the client contact the plugin authors or support to discuss the matter, as the plugin was not on WPML's compatible plugin list. We also encouraged the client to ask the plugin authors to join WPML's Go Global Program, where they can collaborate with our compatibility team to make their product multilingual. More information about the Go Global Program can be found here: https://wpml.org/documentation/support/go-global-program/.
Please note that this solution might be outdated or not applicable to your case. If this is the situation, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client is using the Advanced Translation Editor (ATE) to translate their website pages, but some elements are not showing up for translation, such as certain words on a specific page.
Solution: We recommend following the steps in our guide on how to translate links with the Advanced Translation Editor. You can find the guide here: Translating Links with Advanced Translation Editor. This should help you locate and translate the missing text within ATE.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problema: Las imágenes traducidas no aparecen después de haber realizado la traducción de la página. Solución: Si estás experimentando este problema, te recomendamos realizar los siguientes pasos: 1. Ve a la página original. 2. Haz un pequeño cambio, como añadir un guion al título. 3. Actualiza la traducción. Si después de seguir estos pasos continúas teniendo problemas, puede que la solución ya no sea relevante o que no se aplique a tu caso. Te sugerimos abrir un nuevo ticket de soporte si es así. Además, te recomendamos encarecidamente revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que has instalado las últimas versiones de los temas y plugins.
Si necesitas asistencia adicional, no dudes en contactarnos a través de nuestro foro de soporte.
