Problem: The client was trying to synchronize the menu for pages that were moved, aiming to have the same menu in Swedish and German as in English. However, the menu sync did not work, resulting in pages being missing or not under the correct parent page. Solution: We checked the client's website and both the original and translated URLs appeared to be working correctly. We advised the client that the menu sync feature tends to work best with simple navigation structures. For menus with many child items or custom configurations, we recommend translating them manually to ensure accuracy and prevent future issues. Additionally, we provided a link to our documentation on translating menus for further guidance: https://wpml.org/documentation/getting-started-guide/translating-menus/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where Kadence blocks are duplicating in the WPML translation editor, causing unnecessary workload and confusion. Solution: We recommend updating the XML configuration for Kadence Blocks to prevent duplication. Here are the steps to follow: 1. Navigate to WPML > Settings and select 'Custom XML Configuration'. 2. Replace the existing code with the new XML code provided by our support team:
3. Open the default page in the WordPress Editor, make a minor change to the page title, and save the changes. 4. Update the translation in the translation editor and check if the duplication issue persists.
If this solution does not resolve the issue or seems irrelevant due to updates or specific circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
