Problem: You are trying to translate the WhatsApp widget on your website using WPML, but the widget disappears when switching from Italian to English. Additionally, you are unable to translate the description and GDPR text of the widget in the WPML settings as they are blocked. Solution: To address the translation of the "Cookie Yes" widget, please follow these guides:
Regarding the WhatsApp Chat widget, since the issue of the disappearing widget does not occur on our sandbox, please ensure that you have implemented the widget on your site in the same manner. If these steps do not resolve your issue or if the solution becomes outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket.
Problem: The client is experiencing an issue where the product ID changes when switching languages from Italian to English in a WPML-translated e-commerce platform. This change in ID causes issues with the platform's ability to recognize the correct product. Solution: We explained that each translation in WPML is treated as new content, hence each has a unique ID. To maintain consistency across languages, you can use the
wpml_object_id
hook to fetch the correct translated content's ID. This ensures that each language displays the appropriate content without changing the original product ID in all languages. For more details on how to implement this, please visit the documentation on WPML Object ID Hook.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact our support team at WPML Support Forum.
Problem: You've modified your product template in your theme, and now the translation is stuck with the spinner continuously running. Solution: We noticed that you are using a child theme of the Zephyr theme, which has pending updates. It's important to update the parent theme to version 8.22 as it includes several WPML compatibility improvements. After updating, please check if the translation issue is resolved.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
